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glarby person 13 Apr, 2013 @ 6:23pm
Getting a Blue Screen
Hello.
Lately I have been getting a blue screen. I'm not sure whether this is the "Blue Screen of Death" or not, but I have been getting it usually when playing Battlefield Bad Company 2. I have gotten before, but after updating my drivers, I hadn't gotten it again until playing Bad Company 2. I believe all of my drivers are up to date. My guess is that my computer is having a hard time running Bad Company 2 because I only have an integrated graphics card.

Here are my specs.:
Processor: AMD A10-5800K APU with Radeon HD Graphics 3.8 GHz
RAM: 8 GB
OS: Windows 7 64-bit

The blue screen message is one that goes:
"Attempt to reset the display driver and recover from timeout failed. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory option such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.


-Thanks!

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Showing 1-10 of 10 comments
DarkCrystalMethod 13 Apr, 2013 @ 10:46pm 
The more important part of the blue screen of death is the type of stop error. Also it should be telling you the exact driver or dll its having an issue with.
#1
glarby person 14 Apr, 2013 @ 10:11am 
Is the stop error the part under where it says, "Technical information?" 'Cause under that part, there is a lot of numbers and letters.
BUT, under all the numbers and letters, it says:

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory...
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance.
#2
DarkCrystalMethod 14 Apr, 2013 @ 2:09pm 
If you can get it to BSOD again do take a look at the section with numbers.
In there should be a message like STOP: IRQ_NOT_LESS_EQUAL
I got that a lot on my old machine, I know what caused it.
just below that it might say nvdisp.dll followed by a bunch of numbers... something like that means its your nvidia graphics card(Would be creepy to see an NVIDIA dll file if you're using an ATI card or Intel Graphics).
Also unless you're going to email that memory dump file to Microsoft its completely useless to you. You can set up the system so it doesn't write that info and waste disks space. (The file is the same size as all the RAM you have installed)
Last edited by DarkCrystalMethod; 14 Apr, 2013 @ 2:11pm
#3
Jules 14 Apr, 2013 @ 4:21pm 
In my experience blue screens are 50% of the time the result of failing memory chips.
#4
glarby person 14 Apr, 2013 @ 4:24pm 
I took a picture of it, and this is what it says:
STOP: 0x00000116 (let me know if you need this part in parentheses)

atikmpag.sys - Address FFFFF8800489B410 base at FFFFF88004892000, Datestamp
50d21667

(By the way, thank you very much for the help.)
#5
DarkCrystalMethod 14 Apr, 2013 @ 4:56pm 
ati.....sys Thats either your ATI video card or your ATI motherboard...
Did your computer or video card come with a driver disk? That would at least give you a stable version. Otherwise (or afterwards) to straight to ATI's website and get what you need.

I consulted "the google" and found this...
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/blue-screen-error-with-atikmpagsys-in-windows-7/5f0aebb6-b9b6-4a5d-a622-97c62dbb3d66
Something about a RADEON driver... (your video card)
#6
glarby person 14 Apr, 2013 @ 5:30pm 
So basically I should uninstall my motherboard's driver updates?
#7
glarby person 16 Apr, 2013 @ 4:11pm 
Here ya go:
http://ompldr.org/vaTRkbQ/DxDiag 4-16-13.txt
#8
Satoru 16 Apr, 2013 @ 4:23pm 
Windows 7 and a BSOD is a very very serious problem. You have to REALLY screw things up to get to that point....

Since you have the ATI drivers I would do this

1) Uninstall the AMD Catalyst Control Center
2) REBOOT. DO NOT SKIP THIS
3) Install AMD CCC 13.1
3) REBOOT. DO NOT SKIP THIS

That should hopefully fix your issues. Note that drivers causing a blue screen is kinda rare these days with the way the HAL is designed. So your issues may be much deeper than you'd want to know.
#9
glarby person 16 Apr, 2013 @ 4:43pm 
The only thing that makes me wonder, is why does it only seem to happen when playing a graphic-heavy game like Battlefield? Could it be because I only have an integrated graphics card?
#10
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Date Posted: 13 Apr, 2013 @ 6:23pm
Posts: 10
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