steamwebhelper, a critical Steam component, is not responding. The Steam UI will not be usable.
(Windows 10) A few days ago, my steam window randomly started endlessly "growing" towards the right side of the screen whenever it was in windowed mode. As this would happen it would lag out my entire PC.

I tried looking up solutions and tried just about everything with no success. I then tried to update my GPU drivers since it was recommended. After updating my drivers however, the steam window does not open whatsoever, and instead shows "steamwebhelper, a critical Steam component, is not responding. The Steam UI will not be usable." followed by 5 other options.

None of the 5 options do anything to help. I have tried deleting and reinstalling steamwebhelper.exe, I have tried running steam in compatibility mode. I have tried re-installing steam altogether, I have tried reinstalling windows 10, nothing is working. The issue persists exactly the same.

I've been through every thread and discussion I can find on this issue and nothing has worked, Im hoping someone out there might know something that can help.
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Showing 1-15 of 25 comments
Nx Machina 12 Sep @ 11:05pm 
Download the Steam install exe from here: https://store.steampowered.com/about/download

Reinstall Steam over your current install location to see if that fixes the issue.

Note: Do not uninstall Steam then try a reinstall.
Cremesent 12 Sep @ 11:51pm 
Originally posted by Nx Machina:
Download the Steam install exe from here: https://store.steampowered.com/about/download

Reinstall Steam over your current install location to see if that fixes the issue.

Note: Do not uninstall Steam then try a reinstall.

Just tried it, it didn't work unfortunatley
hello

most of the time a screenshot of your issue could be welcome ...
Cremesent 13 Sep @ 12:24pm 
https://imgur.com/a/UumM8Yz

Originally posted by bidulless:
hello

most of the time a screenshot of your issue could be welcome ...
UPDATE: I've tried rolling back my drivers, overwriting the steam install, running steam with startup commands, running steam in compatibility mode. Nothing is working

Most recent discussion I see online about this issue is related to linux or Armory Crate for AMD graphics cards, but I am using a Nvidia GeForce 3080. I cant find anyone mentioning having the same issue under the same circumstance

Is there a way to see what exactly is causing the steamwebhelper to fail?
From the image you linked: Choose option 2 when you see that box again.

Restart Steam with GPU Acceleration disabled.

Did that help?
Last edited by Nx Machina; 13 Sep @ 5:03pm
Originally posted by Nx Machina:
From the image you linked: Choose option 2 when you see that box again.

Restart Steam with GPU Acceleration disabled.

Did that help?

no, trying those options was literally the first thing I tried. As I said in the op, none of the 5 options did anything on multiple attempts.
I just tried creating a new steam account and it launches steam perfectly fine, it must mean something is wrong with my accounts configuration. And it keeps re-downloading my config whenever I try to reinstall steam. Or maybe something is wrong with my librarycache?
How can I essentially factory reset my account settings without actually opening the settings menu in steam (since i cant open the window at all)
Nx Machina 13 Sep @ 10:44pm 
Originally posted by Cremesent:

no, trying those options was literally the first thing I tried. As I said in the op, none of the 5 options did anything on multiple attempts.

You do not list the 5 options in the opening post.

You could try:

1. Close Steam

2. Delete everything in the Steam folder except Steam.exe and SteamApps

3. Doubleclick that Steam.exe
Cremesent 14 Sep @ 12:31am 
Originally posted by Nx Machina:
Originally posted by Cremesent:

no, trying those options was literally the first thing I tried. As I said in the op, none of the 5 options did anything on multiple attempts.

You do not list the 5 options in the opening post.

You could try:

1. Close Steam

2. Delete everything in the Steam folder except Steam.exe and SteamApps

3. Doubleclick that Steam.exe

tried that already over 20 times
Cremesent 14 Sep @ 12:32am 
after looking at the logs i can see that steam is trying to open an impossibly big resolution window and failing. something somewhere is causing that
Iceira 14 Sep @ 12:35am 
Feel free to enter safe boot mode to deal with what app cause this, my best guess youre security app block it, overlay is a .exe file

add steam.exe to exception rules to see if that matter.
maybe even add steamservice.exe


or reclick "C:\Program Files (x86)\Steam\bin>steamservice.exe"

require steamservice works under windows services, assumme you did not remove that or disable it.


or try old tip reinstall steam over current one to fix whatever issue you have.

ps.
Dont forget we other have done nothing to get it to work just like you i bet, before you had this issue.
Last edited by Iceira; 14 Sep @ 12:41am
Iceira 14 Sep @ 12:42am 
Feel free to check system ( google how to do ) try see it as maybe you get lucky and MS will fix itself.

DISM.exe /Online /Cleanup-Image /Restorehealth
SFC /Scannow
chkdsk c:
chkdsk d:
chkdsk e:


Same goes with update BIOS and chipset drivers , you will not get help any more with this ppl have auto update app today. also why you dont see post with it anymore.


Same goes with GPU driver in a clean install DDU or nvidia custom install and make clean install, you might think how does this matter, Because nvidia drivers is always get blaimed for any graphic issue, or try see it as its not this. i have seen windows core update and had to reinstall same divers already made get reintslaled, im sure you can see logic in this now.
Last edited by Iceira; 14 Sep @ 12:49am
Iceira 14 Sep @ 12:53am 
But you need to get this, steam has so many users today, that wehn we cant run steam we are in trouble, then so many other can. this is the ugly truth. and we hope its not a steam glitch, because no matter how we put it alot of steam users with diffrent hardware and OS might not have your issue. ( even this help then it work for all others ) we just dont talk about it here.

gl with try ID why you have a issue.

ps.
if you have a gaming PC that build for reset OS and keep games install,ment at other drivers, and when you had enough of this BS , feel free to do that, no one anyone in right mind tell you to reset windows anymore, we have seen ppl with security app block steam before.

this is where you are a client that dont startup.

You can try windows event viewer , require actual it made a log entry about a app crash. i have seen in the past blocking issue is not seen as crash. so there will not be a crash report.
thats how bad it can get, or info user i block your app AV app has ben automated because gamers dont like app keep popup with blocking issue.

AV app is Anti virus app, most know this but we do see PC user that do not know this.
Last edited by Iceira; 14 Sep @ 1:00am
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