Jay 28 Oct @ 6:32pm
Lost access to the email linked to my Rockstar, Ubisoft, and EA accounts, what can I do?
Hey everyone, how’s it going?

I’m dealing with an issue and wanted to see if anyone here has gone through something similar or knows what I can do.

I use a different email to log into my Steam account, but my Rockstar, Ubisoft, and EA accounts are all linked to another email that was suspended by Microsoft. I’m trying to recover it, but it’s been really difficult.

When I launch a game through Steam, like GTA V or Red Dead Redemption 2, the Rockstar launcher asks me to verify the account through that old email — but I no longer have access to it. Because of that, I can’t play most of the games in my library.

So my questions are:

Is it possible to unlink these partner accounts (Rockstar, Ubisoft, EA) from my Steam account?

If I create new accounts, can I link them again to my Steam?

Will my Steam-purchased games still be available after that?


Thanks in advance for any help or advice from anyone who’s been through this
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Showing 1-11 of 11 comments
Teksura 28 Oct @ 6:39pm 
Originally posted by Jay:
Is it possible to unlink these partner accounts (Rockstar, Ubisoft, EA) from my Steam account?

Yes but you need access to the account to actually make changes to it. Logging into, say, your EA account so you can tell your ES account you no longer want your Steam account linked to your ES account requiores, y'know, logging in to your ES account.



Originally posted by Jay:
If I create new accounts, can I link them again to my Steam?

That's a question to take up with the services you're asking about. You're wanting to know if they allow you to link a Steam account that is already linked to another of their accounts.


Originally posted by Jay:
Will my Steam-purchased games still be available after that?

Nothing that happens on external sites affects your purchased licences. However, some publishers like EA will require you to log in to the EA account.




Overall it sounds like you came to the Steam forums to ask a question about the account recovery process for 3 non-Steam services. I suggest you try looking on the sites for that service to find account recovery options.
Jay 28 Oct @ 6:45pm 
Originally posted by Teksura:
Originally posted by Jay:
Is it possible to unlink these partner accounts (Rockstar, Ubisoft, EA) from my Steam account?

Yes but you need access to the account to actually make changes to it. Logging into, say, your EA account so you can tell your ES account you no longer want your Steam account linked to your ES account requiores, y'know, logging in to your ES account.



Originally posted by Jay:
If I create new accounts, can I link them again to my Steam?

That's a question to take up with the services you're asking about. You're wanting to know if they allow you to link a Steam account that is already linked to another of their accounts.


Originally posted by Jay:
Will my Steam-purchased games still be available after that?

Nothing that happens on external sites affects your purchased licences. However, some publishers like EA will require you to log in to the EA account.




Overall it sounds like you came to the Steam forums to ask a question about the account recovery process for 3 non-Steam services. I suggest you try looking on the sites for that service to find account recovery options.



I can’t log into any of these accounts, friend. I only have access to my Steam account. How am I supposed to access my EA, Rockstar, and Ubisoft accounts? I’ve lost access and can’t log in to unlink them from my Steam account.
try to recover the account. contact Microsoft
miamew3 28 Oct @ 7:06pm 
Recover your EA, Rockstar and Ubisoft accounts via their individual support teams.
Jay 28 Oct @ 7:07pm 
Originally posted by Crocodile Dundee:
try to recover the account. contact Microsoft

I'm trying for weeks to recover the account. I really need to unlink it from Steam, and I've been trying with Steam's own support.
Originally posted by Jay:
Originally posted by Crocodile Dundee:
try to recover the account. contact Microsoft

I'm trying for weeks to recover the account. I really need to unlink it from Steam, and I've been trying with Steam's own support.
Steam can not unlink them as the linking is done on the other end, focus on recovering the other accounts.
Jay 28 Oct @ 7:13pm 
Originally posted by miamew3:
Recover your EA, Rockstar and Ubisoft accounts via their individual support teams.

Wouldn't it be easier for Steam to unlink all the accounts and let me register them again?
Originally posted by Jay:
Originally posted by miamew3:
Recover your EA, Rockstar and Ubisoft accounts via their individual support teams.

Wouldn't it be easier for Steam to unlink all the accounts and let me register them again?
It would, if they could, and they can't.

The linking is done entirely on the OTHER END.

Steam can't unlink what they don't have access to.
miamew3 28 Oct @ 7:23pm 
Originally posted by Jay:
Originally posted by miamew3:
Recover your EA, Rockstar and Ubisoft accounts via their individual support teams.

Wouldn't it be easier for Steam to unlink all the accounts and let me register them again?

No all linking is done via the 3rd parties. So you would either need to recover those accounts or ask them to unlink your accounts from steam.

I know Rockstar for example can only be bound to one steam account. So if you cant recover your rockstar account you would have to make a new steam account and link it to a new rockstar account and rebuy your games. They do this to prevent people cheating in their games on a steam account and just unlink the banned rockstar account so they can link it to a new rockstar account.

Im not sure if the others allow account unlinking to add a new account link....you would have to check their terms of service.
Last edited by miamew3; 28 Oct @ 7:23pm
Originally posted by Jay:
Originally posted by miamew3:
Recover your EA, Rockstar and Ubisoft accounts via their individual support teams.

Wouldn't it be easier for Steam to unlink all the accounts and let me register them again?
It would be easier if you remembered your account details.
Originally posted by Jay:
Originally posted by miamew3:
Recover your EA, Rockstar and Ubisoft accounts via their individual support teams.

Wouldn't it be easier for Steam to unlink all the accounts and let me register them again?
Think of it this way. Do you use Discord? I hope you do.

You know how under your profile, you can go to Connections and tell Discord "This is my Battle.net account" and "This is my Facebook profile" and "This is my Reddit account" and "This is my YouTube account" and more?

Imagine going to Facebook and telling them you would like Discord to delete your Facebook profile from an account you added your Facebook profile to. Facebook will have no means to do this. Facebook has no control or interaction with Discord. All that happened when you set up the link was Discord used Facebook's API to get verification that the account is indeed yours; after that their communication is done and the two have nothing to do with each other.


Back in the Early 2000s, when forums had a similar feature, you could add your AIM or YIM handle to your forum profile. But this was just a text field where you could put any name. Even if it wasn't your account. And if I were to add someone else's handle to my forum profile, they would not be able to do anything about it. Certainly couldn't go complain to Yahoo or AOL and ask them to remove the name from my profile on someone else's forum.

What we have today is the same function except now these social accounts have an API set up to verify the account is actually yours before you add it to your profile. After it's been linked, the two don't talk to each other. Steam has no control over what you put on some other platform's profile. And they have no ability to remove it.

You want to talk to the people whose service you are having an issue with.
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