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Josiph 1 Nov @ 8:06am
Steam Support Ticket no response
Hi, I have created two tickets on 30.10, one of them was answered in like 3 hours, and the other is unanswered to this day. Typical response time is advertised as 2.33 hours to 15.38 hours, but it's over 45 now. Should I close the ticket and create a new one? Or create a duplicate? This is my first time writing to Steam support, so I really don't know if I should just patiently wait or the ticket was lost in the matrix.
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Originally posted by miamew3:
No dont close it and open a new one, you will just end up at the back of the queue.
Just wait, but if they dont respond by the end of the week send a new ticket in and quote your first ticket number in it too, while still leaving the first ticket open..
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miamew3 1 Nov @ 8:11am 
No dont close it and open a new one, you will just end up at the back of the queue.
Just wait, but if they dont respond by the end of the week send a new ticket in and quote your first ticket number in it too, while still leaving the first ticket open..
Last edited by miamew3; 1 Nov @ 8:13am
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nullable 1 Nov @ 8:30am 
Patience is a virtue for a reason. Without knowing the details, it might be a lower priority than other tickets.
#2
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Date Posted: 1 Nov @ 8:06am
Posts: 2
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