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if you want to submit a manual ticket, select the purchase, then select "I have a question" and make your request there.
https://store.steampowered.com/steam_refunds/
That’s why you should read the policies before using any service. Don’t just agree to them, read it.
Yep. I imagne OP is one of those people that does not read if a company can charge them money later in the TOS of a contract. Just like in this silly family guy clip:
https://www.youtube.com/watch?v=zJwQwKKI5SI