All Discussions > Steam Forums > Help and Tips > Topic Details
viral_5 4 hours ago
Refund
I am trying to get a refund for a Sims expansion pack. Despite it not being downloaded or installed, the automated refund system wont issue a refund to me as I have played the core game for more than two hours. How do I contact an actual person to discuss this? The customer care system at Stream is disgusting
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Showing 1-6 of 6 comments
Wolf Knight 4 hours ago 
which DLC are you trying to refund? some DLC you cannot refund, I do not know if any of the Sims dlc do this or not.

if you want to submit a manual ticket, select the purchase, then select "I have a question" and make your request there.
Last edited by Wolf Knight; 4 hours ago
#1
Chompman 4 hours ago 
Have you played the base game longer then 2 hours since you bought it?

https://store.steampowered.com/steam_refunds/

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.
#2
Lithurge 3 hours ago 
You can try a manual request. Select the I have a question about this game option and provide an explanation. No guarantee they'll refund though.
#3
viral_5 2 hours ago 
Thanks, I have submitted a manual request. If I had known about the 2 hour rule I would have requested a refund immediately.
#4
Hi Im Swat 1 hour ago 
Originally posted by viral_5:
If I had known about the 2 hour rule


That’s why you should read the policies before using any service. Don’t just agree to them, read it.
#5
RPG Gamer Man 1 hour ago 
Originally posted by Hi Im Swat:
Originally posted by viral_5:
If I had known about the 2 hour rule


That’s why you should read the policies before using any service. Don’t just agree to them, read it.

Yep. I imagne OP is one of those people that does not read if a company can charge them money later in the TOS of a contract. Just like in this silly family guy clip:

https://www.youtube.com/watch?v=zJwQwKKI5SI
#6
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 30 Oct @ 8:49am
Posts: 6
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