ash 10 Sep @ 3:55pm
Gifted item refunds denied....
Been trying to figure out how to get a refund for gifted items that aren't wanted for a month... Finally figured it out, after multiple rejected requests... Now the system is refusing to process the refund because I missed the two week window!!! I've been trying to get these items refunded since day 1, but it took me a month to figure out the correct process!!
How can I escalate this issue to a person so that I can plead my case? The system is automatically rejecting my requests, but it's not like I haven't been trying since Day 1.
Yeah, I'm not stupid, I just didn't have time to watch YouTube videos and read forum posts to figure out how to get this done. It's not a simple process, even after you have the proper steps in hand. I'm so frustrated with this system.
Last edited by ash; 10 Sep @ 4:02pm
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So https://help.steampowered.com/en/faqs/view/2C02-3563-B72F-F117#gift-refund


  1. Go to https://help.steampowered.com/en/
  2. Search for "refund gift"
  3. First result covers steam gifts
  4. 4th item in the list, "How do I refund a gift purchase?"

I mean you certainly had difficulties, I won't deny that. But this isn't a secret process, or a difficult process. Steam is not obscure. Refunds aren't new or misunderstood. There's lots of resources you could have used to search or ask. Millions of people figure this out. It won't hurt to try, but you're weeks past the policy limit and at this point a no is perfectly valid. And whatever story you're telling yourself for your situation to appear reasonable to you, no one is is obligated to accept that, including Valve.

Good luck, try being a bit more resourceful in the future. You have the sum total of human knowledge at your finger tips, don't be afraid to use it.
ash 10 Sep @ 7:34pm 
Thanks. I really appreciate the effort you took to troll me. It means a lot.

Originally posted by GeForce 2 GTS:
So https://help.steampowered.com/en/faqs/view/2C02-3563-B72F-F117#gift-refund


  1. Go to https://help.steampowered.com/en/
  2. Search for "refund gift"
  3. First result covers steam gifts
  4. 4th item in the list, "How do I refund a gift purchase?"

I mean you certainly had difficulties, I won't deny that. But this isn't a secret process, or a difficult process. Steam is not obscure. Refunds aren't new or misunderstood. There's lots of resources you could have used to search or ask. Millions of people figure this out. It won't hurt to try, but you're weeks past the policy limit and at this point a no is perfectly valid. And whatever story you're telling yourself for your situation to appear reasonable to you, no one is is obligated to accept that, including Valve.

Good luck, try being a bit more resourceful in the future. You have the sum total of human knowledge at your finger tips, don't be afraid to use it.

Last edited by ash; 10 Sep @ 7:35pm
How are you sure your gifts weren't appreciated or cared for? This one was given a gift, it was totally in the spur of a moment decision and purchase from the gifter's side. Yet at that moment no matter how happy I was and how much I wished for the said game, I could only run it at minimal settings in 720p resolution and it was lagging. Weeks later I got a new gpu that lets me play it comfortably. Both of us were probably frustrated at even degree during the period I was waiting for my pc upgrade. Maybe your friends also have some reasons to postpone the gaming.
Originally posted by ash:
Thanks. I really appreciate the effort you took to troll me. It means a lot.

Originally posted by GeForce 2 GTS:
So https://help.steampowered.com/en/faqs/view/2C02-3563-B72F-F117#gift-refund


  1. Go to https://help.steampowered.com/en/
  2. Search for "refund gift"
  3. First result covers steam gifts
  4. 4th item in the list, "How do I refund a gift purchase?"

I mean you certainly had difficulties, I won't deny that. But this isn't a secret process, or a difficult process. Steam is not obscure. Refunds aren't new or misunderstood. There's lots of resources you could have used to search or ask. Millions of people figure this out. It won't hurt to try, but you're weeks past the policy limit and at this point a no is perfectly valid. And whatever story you're telling yourself for your situation to appear reasonable to you, no one is is obligated to accept that, including Valve.

Good luck, try being a bit more resourceful in the future. You have the sum total of human knowledge at your finger tips, don't be afraid to use it.

Well given your original post, there's no way I could tell you that it's all your fault and your problem is self-inflicted AND you might be SOL, and being told no, no matter who you complain to, is going to be what you want to hear.

To make a manual ticket: select the purchase, then select "I have a question" and make your request there

Explain the issue, nicely and hope for the best. Again, there is a limit to how much of an exception Valve will make. And NO is a valid response. Also keep in mind if they do grant you an exception, you would be wise to treat it as a one time only rather than tell yourself that the "real" refund limit is 4-5 weeks.

Also, it's not entirely clear from your post. But the recipient needs to refund the game on their account first. If they haven't, or don't want to. There's nothing you can do to reclaim a gift. And exceptions for gifts weeks after the refund limit does add a layer of complexity I personally wouldn't want to deal with.
Last edited by GeForce 2 GTS; 11 Sep @ 8:38am
Unaccepted game gifts are automatically refunded after 30 days.

:nkCool:
ash 12 Sep @ 4:55am 
Originally posted by Propriety:
How are you sure your gifts weren't appreciated or cared for?
Well...I know b/c the gifts were for my two sons, purchased at one's request on his 11th birthday.

My advice to any other parents or there, it may save time to gift items to your kids from your own account, but if you aren't 100% sure about the purchase, do it from the account that game will be tied too. Extra work up front, but you will avoid this BS on the backend if the game doesn't work out.

Second price of advice: Don't expect any actual help here. This is a place for personal reflection on your life choices, not actual solutions.
Originally posted by ash:

Second price of advice: Don't expect any actual help here. This is a place for personal reflection on your life choices, not actual solutions.

A person's attitude and manners go a long way as to whether they receive genuine help here or not.
Last edited by MancSoulja; 12 Sep @ 5:21am
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