i need a valve employe to contact me, my account has been suspended and i panic
i need to get unblock by a specific employe and i don't know if i can tell the name
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Showing 1-15 of 19 comments
your being scammed

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://gtm.steamproxy.vip/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered


Please review how you are logging into Steam or handling your log in information. You somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

After you have secured the account, please edit your profile back to normal by hitting the EDIT PROFILE button if it was altered by the hijacker/scammer. Report any accounts involved if possible.

Steam support does not post messages on your profile, they don't give out warnings about pending bans, they dont give time to move stuff, they wont tell you to move stuff. Someone has enough access to the account to make changes to the profile. If you try to move any items, the trade will get cancelled and a new one created sending the items to the scammers accounts.

They do not change your name/avatar unless it violates the rules (advertising, inappropriate language,etc). Such a change would only reset it to the default settings (your steam ID for the name, the default ? avatar for the avatar). This would include an account alert that you have to click a box that says "I have read this"
Last edited by Wolf Knight; 10 Sep @ 11:32am
I had a employer on my friend list that was in contact but they blocked me before i could respond
miamew3 10 Sep @ 11:36am 
Originally posted by Kyra Best Puppy Girl:
I had a employer on my friend list that was in contact but they blocked me before i could respond
That person was a scammer. Steam will never contact your via steam chat, steam friends, discord chat.
how i am supposed to do?. my account is suspended acurrently i can't do ♥♥♥♥
no game, no friend, nothing
miamew3 10 Sep @ 11:41am 
Suspended how? What did the scammer ask you to do for them?
Originally posted by Kyra Best Puppy Girl:
no game, no friend, nothing
if your talking about the account you are currently posting with, do the list I posted NOW.

if your talking about a different account, you will need to recover it
d3str0y3r 10 Sep @ 11:41am 
Originally posted by Kyra Best Puppy Girl:
how i am supposed to do?. my account is suspended acurrently i can't do ♥♥♥♥
If your account was banned you would not be posting on it right now.

Follow the steps provide above.
miamew3 10 Sep @ 11:41am 
Originally posted by Kyra Best Puppy Girl:
no game, no friend, nothing

Do this to restore your games:

Go to https://help.steampowered.com/en/wizard/HelpWithGame
Enter name of the game in search bar,
Click on game,
Click on "it's not in my library",
"Restore removed package".
i am on my acccount
miamew3 10 Sep @ 11:54am 
Once you have secured your account following steps in 1st post and then restored your games.

Check to make sure your friends haven't been blocked first, then just find and send them friend invites again.
all of em have been blocked and i lost many games
should i mention it in my steam support ticket?
Ettanin 10 Sep @ 12:00pm 
Stop panicking and do what Wolf Knight said.
Originally posted by Kyra Best Puppy Girl:
I had a employer on my friend list that was in contact but they blocked me before i could respond
This happened to me twice. First thing to do is create another account. That way, you can access Steam. Go to your profile and go to Steam Support. From there, go to Contact Steam Support and tell them you've been hacked. They'll respond within the following 24 hours and they'll help get your stuff back to you. DO NOT ask friends for help. What happened was someone on your friends list posed as Steam Support to get your information and then tricked you into thinking they were support when they weren't. This is why you should never give out private info on the internet.

Hope you get your account back!
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