All Discussions > Steam Forums > Help and Tips > Topic Details
mortensen.matteo 7 Sep @ 6:10pm
Unexpected Error
So I'm trying to gift a game to my brother using the steam wallet, and every single time I click purchase, it says that an unexpected error has occurred. His account is completely new, so he couldn't have had the game already.d
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Originally posted by Ettanin:
The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.
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mortensen.matteo 7 Sep @ 6:12pm 
if anyone knows how to fix this, help would be greatly appreciated.
#1
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Ettanin 7 Sep @ 6:13pm 
The system suspects commercial usage of wallet funds which is forbidden by the Steam Subscriber Agreement.

Excessive usage of wallet credit with schemes to attempt to convert it back to real money, i.e. offering purchase services for a reduced price ("You give real $$$ I buy game X with wallet $$$ for you"), can be seen as money laundering attempts.

Contact support if you can't use a different payment method. They may lift the restriction, but if they refuse to lift the restriction, their say is final.

If they refuse to lift the restriction, you have to use an external payment method (i.e. credit card) to gift to a friend, but can still use your wallet balance for your own purposes.
#2
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Date Posted: 7 Sep @ 6:10pm
Posts: 2
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