So I found a guide for devour, which shows every single map, with every location of every key and every animal and every ritual item, etc., etc., so I try to redeem points to award him the “very helpful“ award, but every time I do so it says that I can’t redeem points because of a restriction that’s been placed on my account… There was no information on that, I didn’t receive any emails. I didn’t receive anything telling me that my account had been restricted… What causes this error message