Steam support cannot do anything about server problems anyway. They will simply inform you to wait.


Steam server are getting hammered right now because of a new game that came out.

Originally posted by d3str0y3r:

Steam support cannot do anything about server problems anyway. They will simply inform you to wait.

You are saying Steam will not make good on a discount, when the fault was on their end??

Originally posted by Lynn:

Originally posted by d3str0y3r:

Steam support cannot do anything about server problems anyway. They will simply inform you to wait.

You are saying Steam will not make good on a discount, when the fault was on their end??

They can only sell you the game for the listed price. If a deal ends and you missed it for any reason they cannot help.

This is why you shouldn’t wait until the last minute.

Originally posted by d3str0y3r:

Originally posted by Lynn:

You are saying Steam will not make good on a discount, when the fault was on their end??

They can only sell you the game for the listed price. If a deal ends and you missed it for any reason they cannot help.

This is why you shouldn’t wait until the last minute.

You would think that information would at least be communicated on the support page. Steam doesn't seem to value their customers very much. I agree on the "last minute" point, but still unfair practice. Thanks for replying.

Edit: I must add something, since I disparaged Steam in my post. They actually sent me an email, with my cart saved, offering to let me retry my purchase. It wasn't complete though, but it gave me the opportunity to send a ticket..yay!

Originally posted by rawWwRrr:

The SSA that you agreed to specifically states there is guarantee of service.
https://store.steampowered.com/subscriber_agreement/

C. NO GUARANTEES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE NOR ITS AFFILIATES GUARANTEE CONTINUOUS, ERROR-FREE, VIRUS-FREE OR SECURE OPERATION AND ACCESS TO STEAM, THE CONTENT AND SERVICES, YOUR ACCOUNT AND/OR YOUR SUBSCRIPTION(S) OR ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH.

So there is that.

On the otherhand, it's never a good idea to wait until the last minute to do anything. Sales generally run for several days with plenty of time to make the purchase. And there is always going to be a future sale, so another opportunity will be made for you.

This doesn't say they don't make good on sale prices, if there's an error. In fact, as I wrote, they sent me an email, to give me another opportunity to make the purchase on sale.

I agree on the "don't wait until last minute", but I was trying out the game first, that's why I waited on the DLCs.

The only time they honor sale prices (saved cart) is for failed transactions.

https://help.steampowered.com/en/faqs/view/26CE-6A3B-C548-5AB4

Originally posted by Lynn:

Originally posted by rawWwRrr:

The SSA that you agreed to specifically states there is guarantee of service.
https://store.steampowered.com/subscriber_agreement/

So there is that.

On the otherhand, it's never a good idea to wait until the last minute to do anything. Sales generally run for several days with plenty of time to make the purchase. And there is always going to be a future sale, so another opportunity will be made for you.

This doesn't say they don't make good on sale prices, if there's an error. In fact, as I wrote, they sent me an email, to give me another opportunity to make the purchase on sale.

They send the email as a courtesy. They are under no obligation to do so, though. And yes, that statement would cover making good on sales prices. That's the whole idea behind the "no guarantee" statement.

Originally posted by rawWwRrr:

Originally posted by Lynn:

This doesn't say they don't make good on sale prices, if there's an error. In fact, as I wrote, they sent me an email, to give me another opportunity to make the purchase on sale.

They send the email as a courtesy. They are under no obligation to do so, though. And yes, that statement would cover making good on sales prices. That's the whole idea behind the "no guarantee" statement.

I never said they were obligated. I'm not making a legal case here. It is just a good business practice, and I would hope Valve/Steam engages in good business practices. It appears to me that they are, with the email they sent me for my failed purchase attempt.

"We want you to be able to purchase and enjoy games on Steam. If your purchase fails, the three day period gives you time to sort out the issue with either Steam or your bank."

Although I don't have a final result yet, that is a cool thing they did.