Originally posted by cymindra:

I don't know if anyone is having this problem but I keep getting a message to add a credit card in order to view mature content. I try to add my currently enrolled payment card but I keep getting sent back to the same message. Seems to be some kind of a loop here. I'm well over 18 and have used the same payment card only about 3 days ago to purchase BG3 which is now, I believe, actually on the restricted list. Any help greatly appreciated.

Debit cards don't work. Only credit cards.


Age Assurance under the UK Online Safety Act

I'm also having this issue, I've tried adding my bank card twice, been charged the pound for it on both occasions, tried unchecking and rechecking the mature content boxes, waiting 24+ to see if it needs time to register the card, but nothing has worked so far for me.

can even find a way to official contact steam about this through their very limited select the most applicable answer for support tab things.

.....

Originally posted by Dapper Shark:

I'm also having this issue, I've tried adding my bank card twice, been charged the pound for it on both occasions, tried unchecking and rechecking the mature content boxes, waiting 24+ to see if it needs time to register the card, but nothing has worked so far for me.

can even find a way to official contact steam about this through their very limited select the most applicable answer for support tab things.

You said "bank card" which is ambiguous. Is it a credit card, or a debit card? If it's a debit card, see the post above yours.

Originally posted by Dapper Shark:

I'm also having this issue, I've tried adding my bank card twice, been charged the pound for it on both occasions, tried unchecking and rechecking the mature content boxes, waiting 24+ to see if it needs time to register the card, but nothing has worked so far for me.

can even find a way to official contact steam about this through their very limited select the most applicable answer for support tab things.

Look at your bank card, do you see the word debit on it?
Only credit cards work not debit cards.

Originally posted by nullable:

Originally posted by Dapper Shark:

I'm also having this issue, I've tried adding my bank card twice, been charged the pound for it on both occasions, tried unchecking and rechecking the mature content boxes, waiting 24+ to see if it needs time to register the card, but nothing has worked so far for me.

can even find a way to official contact steam about this through their very limited select the most applicable answer for support tab things.

You said "bank card" which is ambiguous. Is it a credit card, or a debit card? If it's a debit card, see the post above yours.

Yes, I was deliberately vague.

Yes, its a debit card.

As a side, that post wasn't their when i initially responded.

Why would valve require it to be a credit card (a card that i dont have btw and am not signing up to have a card that I can have debt with.) as far as i know credit card was just a generic term when talking about debit or credit cards, it was not specificly exluding debit cards.

Originally posted by Dapper Shark:

Originally posted by nullable:

You said "bank card" which is ambiguous. Is it a credit card, or a debit card? If it's a debit card, see the post above yours.

Yes, I was deliberately vague.

Yes, its a debit card.

As a side, that post wasn't their when i initially responded.

Why would valve require it to be a credit card (a card that i dont have btw and am not signing up to have a card that I can have debt with.) as far as i know credit card was just a generic term when talking about debit or credit cards, it was not specificly exluding debit cards.

Well being deliberately vague when asking for help doesn't really result in good help. It does waste time by forcing other parties to ask clarifying questions.

As for the terminology, I would say you're somewhat mistaken. I mean maybe in casual conversation where the detail doesn't matter, IE colloquially, it doesn't matter if you say debit, credit or bank card for the sake of some anecdote, that's one thing. But when you venture into the realm of actual factual banking issues, debit cards and credit cards are explicitly and clearly two different things. To be clear, I wasn't trying to bust your balls or anything, so apologies if it came across like that.


As to answer your question about why credit cards and not debit cards. The specifications of what counts as valid age confirming evidence, credit cards are accepted, and debit cards aren't. That's not Valve's decision. That's part of the UK's decision. Allegedly it has to do with 16 year olds being able to get debit cards, but you have to be 18 to get a credit card.

I wouldn't be surprised if additional options are added later by Valve, but for the moment, it's credit card or wait. It kinda seems like their initial implementation was a bit rushed to meet the deadline so verification support is minimal. Valve already deals with CC's so it's low hanging fruit to get started with.

Although, talk to German users, they've been blocked from adult content for years because of their more stringent verification requirements Valve isn't interested in adopting.

If Valve doesn't make any changes and other stores have additional verification options, you might just have to start using those stores for some games if you're determined not to have a credit card.

Originally posted by nullable:

Originally posted by Dapper Shark:

Yes, I was deliberately vague.

Yes, its a debit card.

As a side, that post wasn't their when i initially responded.

Why would valve require it to be a credit card (a card that i dont have btw and am not signing up to have a card that I can have debt with.) as far as i know credit card was just a generic term when talking about debit or credit cards, it was not specificly exluding debit cards.

Well being deliberately vague when asking for help doesn't really result in good help. It does waste time by forcing other parties to ask clarifying questions.

As for the terminology, I would say you're somewhat mistaken. I mean maybe in casual conversation where the detail doesn't matter, IE colloquially, it doesn't matter if you say debit, credit or bank card for the sake of some anecdote, that's one thing. But when you venture into the realm of actual factual banking issues, debit cards and credit cards are explicitly and clearly two different things.

Sometimes correct terminology and being explicit about details matters. Otherwise you're setting yourself up for failure, or wasting time while someone has to try to sort out what you actually mean. Context matters. And when in doubt, be specific and accurate as you can be. Very seldom will being vague, ambiguous,or sloppy actually benefit you in any way.

GIGO often applies, Garbage In, Garbage Out.

If you really didn't know the difference and all cards are basically the same to you, ok, fine. It's not information that interests you, understandable. Or it's never been a thing you've had to bother with, also understandable. I'm not trying to bust your balls for not knowing something, so apologies if it came off that way. But it's still info that would have needed to been clarified at some point.

As to answer your question about why credit cards and not debit cards. The specifications of what counts as valid age confirming evidence, credit cards are accepted, and debit cards aren't. That's not Valve's decision. That's part of the UK's decision. Allegedly it has to do with 16 year olds being able to get debit cards, but you have to be 18 to get a credit card.

I wouldn't be surprised if additional options are added later by Valve, but for the moment, it's credit card or wait. It kinda seems like their initial implementation was a bit rushed to meet the deadline so verification support is minimal. Valve already deals with CC's so it's low hanging fruit to get started with.

Although, talk to German users, they've been blocked from adult content for years because of their more stringent verification requirements Valve isn't interested in adopting.

Fair enough, I didn't mean to rile anyone's feathers with my vagueness, but, sure if what your saying is true, which no reason to doubt it and I'm not an expert in the law, it sounds fair enough, I hope they add more options sooner rather than later.

No, you didn't rile any feathers. Not knowing something isn't a crime. Neither is direct questions to try and get somewhere quickly.

It's also hard to know what either party knows and what information they need. Sometimes you can speed up that process if you know enough and provide most of the complete and accurate information up front. Otherwise extra time to sort out details.

Thanks for all the above. I was working so didn't realise so many people had been kind enough to reply.
I kind of suspected that 'credit card' might have been meant literally. I'll plug it in and give it a try.
Many, many thanks again for taking the time to reply.

get your credit cards here kids! cheap credit cards. good price for you my friend.

i was browsing my discovery queue and got hit with the "you must add a credit card to this account"

i don't have a credit card
i don't want a credit card
i am 45

i can't skip the game in the discovery queue, i can't restart it

this is a joke

ргр

Debit/credit card as an expression is often used interchangeably, and I have verified my age using a debit card on other sites, so it's not immediately obvious. Thank you for the clarification however. I can see this causing issues unless they add another way to verify.

Originally posted by penguinaphberry:

i was browsing my discovery queue and got hit with the "you must add a credit card to this account"

i don't have a credit card
i don't want a credit card
i am 45

i can't skip the game in the discovery queue, i can't restart it

this is a joke

I'm in the same boat. :/