All Discussions > Steam Forums > Help and Tips > Topic Details
zsombro 2 Sep @ 4:28pm
Hacked, skins stolen and VAC baned
Hey guys,

I was about to go sleep, when I got notification on my phone, that I have to confrim something with steam guard, but then I see I was hacked. In 5 minute my skins was traded, my name changed, my email changed, my password changed, all my friends removed and I got a VAC in CS2.
Im still in my account, but cant change email, cant add phone number or steam guard.

Please help me, all my 12 years of steam is removed and my skins are stolen.

What to do, how can I contact directly with steam?
< >
Showing 1-15 of 16 comments
Aluvard 2 Sep @ 4:28pm 
Hijacked. Malware or phishing.

Follow steps 1-6 to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://gtm.steamproxy.vip/dev/apikey (there should be nothing in the APIKEY)

Regarding items:
https://help.steampowered.com/faqs/view/3B6E-B322-2400-8D24
Last edited by Aluvard; 2 Sep @ 4:30pm
#1
cSg|mc-Hotsauce 2 Sep @ 4:48pm 
Regarding CS2 items specifically...

https://help.steampowered.com/en/faqs/view/365F-4BEE-2AE2-7BDD

:nkCool:
#2
Beardface31 2 Sep @ 5:06pm 
And it is not a VAC ban. It is a GAME ban.

https://help.steampowered.com/en/faqs/view/4E54-0B96-D0A4-1557
#3
zsombro 3 Sep @ 6:13am 
I got my account back, changed password and reactivated Steam Guard. Do you think game ban can be removed if I write to CS2 support? Is there any possible way, if I proof that I was hijacked.
#4
Lilim 3 Sep @ 6:18am 
Originally posted by zsombro:
I got my account back, changed password and reactivated Steam Guard. Do you think game ban can be removed if I write to CS2 support? Is there any possible way, if I proof that I was hijacked.

No.

I was not using my account when it was game banned. Can the ban be removed?

No. Regardless of who was using the account at the time the ban was issued, game bans are permanent and are not removed.

From: CS2 - I've been game banned FAQ
#5
Aluvard 3 Sep @ 6:18am 
No.
#6
zsombro 3 Sep @ 6:37am 
So thats it. I have this account for 12 years, with 2600 hours in CS and one hijack and I can throw everything away?
#7
Ettanin 3 Sep @ 6:50am 
Originally posted by zsombro:
So thats it. I have this account for 12 years, with 2600 hours in CS and one hijack and I can throw everything away?
yes.
See section 1 C Steam Subscriber Agreement why.
#8
nullable 3 Sep @ 7:28am 
Originally posted by zsombro:
So thats it. I have this account for 12 years, with 2600 hours in CS and one hijack and I can throw everything away?

Account security is important.

And the account was used to cheat or whatever, the ban is against the account.

We all know it adds insult to injury. But there's now way to know who was using the account, just that the account was used maliciously. So the account is banned to prevent further malicious use. After all, what if you don't learn your lesson and your account is hijacked next week and used to cheat again? No way to know.
#9
Mr. Smiles 3 Sep @ 7:29am 
Originally posted by zsombro:
So thats it. I have this account for 12 years, with 2600 hours in CS and one hijack and I can throw everything away?
Correct.
#10
zsombro 13 hours ago 
This is so unfair. You don’t have have any option to save your 10+ year account…
I hope there will be some rule changes in the future.
#11
Hi Im Swat 13 hours ago 
Originally posted by zsombro:


Not unfair at all. Account security is ALWAYS the owner's responsibility. Steam can't be held responsible because YOU decided to willingly enter your account details on an obvious phishing website.

In the future, keep your account(s) secure by not using shady websites / software and by keeping your details up-to-date. This includes keeping your email and your PC fully secure.
#12
Snivy 12 hours ago 
Originally posted by zsombro:
This is so unfair. You don’t have have any option to save your 10+ year account…
I hope there will be some rule changes in the future.
Actions have consequences... Shocker!

Or I guess in this case, a lack of actions.
#13
zsombro 12 hours ago 
But this is so unfair with old accounts, where they can see I have never used cheats in any game. Steam or Valve can clearly see the ban happened in that 5-10 min while my account was hijacked.
I would accept if they give 1 year ban, but lifetime is kinda crazy…:steamsad:
#14
Snivy 12 hours ago 
Originally posted by zsombro:
But this is so unfair with old accounts, where they can see I have never used cheats in any game. Steam or Valve can clearly see the ban happened in that 5-10 min while my account was hijacked.
I would accept if they give 1 year ban, but lifetime is kinda crazy…:steamsad:
And yet if you were to drive your car into a tree, you'd have to pay for the damages yourself. Why the universe doesn't rewind time, cause you were only texting for 2 seconds, is a mystery.
#15
< >
Showing 1-15 of 16 comments
Per page: 1530 50

All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 2 Sep @ 4:28pm
Posts: 16
Start a New Discussion

Discussions Rules and Guidelines