All Discussions > Steam Forums > Help and Tips > Topic Details
オーブ 2 Sep @ 8:09am
Made a random purchase?
So i recently bought call of duty bo3 and i had $80 in my wallet. So i shouldve had like $15 left over right? Wrong. Somehow without these items being in my cart i made a purchase for dota 2 ehen i dont even own the game and i dont even play it. I dont understand how somthing like this happens.
I already contacted steam support to try and see if they can somehow refund me on those.
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miamew3 2 Sep @ 8:14am 
Sounds like your account is compromised and the hijacker made that purchase. Do the following steps to secure your account:

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://gtm.steamproxy.vip/dev/apikey (there should be nothing in the APIKEY)


As for getting your wallet funds back, steam will not reimburse/return them as you are accountable for your account security.

Steam Item Restoration Policy
https://help.steampowered.com/en/faqs/view/3B6E-B322-2400-8D24
Last edited by miamew3; 2 Sep @ 8:16am
#1
StickyPawz 2 Sep @ 8:15am 
Sounds like you've leaked your account access!

1. Scan for malware ... Your account may be compromised.
https://www.malwarebytes.com/

2. Check that the email and phone number on the Steam account are still yours.

3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage

4. Change passwords from a clean computer.

5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage

6. Revoke the API key (there should be no key). https://gtm.steamproxy.vip/dev/apikey.
#2
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 2 Sep @ 8:09am
Posts: 2
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