All Discussions > Steam Forums > Help and Tips > Topic Details
animefreak9027 1 Sep @ 11:50am
Refund delay
Hello, its been almost 2 days since i refunded a game bundle with 2 DLCs(for my steam wallet), but i still didnt get any email of it being rejected or approved, in the email of the refund being recieved, it said that the refund is delayed because i made changes to my account's security settings, i dont even remember doing any changes to it. So, i was wondering how long it usually takes for the refund to be approved or rejected in this circumstance.(it usually takes around 1 to 3 hours at most for the refund to be approved)

Thank you for taking the time to read this.
Last edited by animefreak9027; 1 Sep @ 11:57am
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Showing 1-10 of 10 comments
cSg|mc-Hotsauce 1 Sep @ 12:05pm 
As long as it's still open, when they get to it.

:nkCool:
#1
Hi Im Swat 1 Sep @ 12:08pm 
They're just busy. As long as the ticket is still open, you will get a response.
#2
animefreak9027 1 Sep @ 12:15pm 
Ah, ok, this is the first time in years that i had to wait a while for a refund, i will just have to be patient and wait, thanks guys.
#3
notUltStudent 1 Sep @ 12:26pm 
Originally posted by animefreak9027:
Ah, ok, this is the first time in years that i had to wait a while for a refund, i will just have to be patient and wait, thanks guys.
if it takes more than 3 hours cancel the refund and request refund again it will work ong, and if this didnt work which isnt usual contact with steam support they will refund instant when they see ur message
#4
Hi Im Swat 1 Sep @ 12:31pm 
Originally posted by notUltStudent:
if it takes more than 3 hours cancel the refund and request refund again it will work ong,

OP, do not do this. This will NOT speed up the response. If anything, it will move you to the back of the queue and may hurt your chances of a refund due to the limited refund window.

Leave your ticket as it is. You WILL get a response soon.
Last edited by Hi Im Swat; 1 Sep @ 12:34pm
#5
notUltStudent 1 Sep @ 12:35pm 
Originally posted by Hi Im Swat:
Originally posted by notUltStudent:
if it takes more than 3 hours cancel the refund and request refund again it will work ong,

OP, do not do this. This will NOT speed up the response. If anything, it will move your to the back of the queue and may hurt your chances of a refund due to the limited refund window.

Leave your ticket as it is. You WILL get a response soon.
no it happened w me brother and i did that and it worked many times, i always refund games so i know, itsnt as u think, that day i requested to refund 2 games, second game i requested to refund got refunded before the first one i requested to refund, so i canceled after hours without response then requested refund again and it worked, hope this is useful story
#6
Ogami 1 Sep @ 12:40pm 
Did you recently change or reset your Steam password? Like in the last few weeks?
That adds 72 hours to the response time for each support ticket you create for a while, including refund requests as a security measurement.
#7
notUltStudent 1 Sep @ 12:44pm 
Originally posted by notUltStudent:
Originally posted by animefreak9027:
Ah, ok, this is the first time in years that i had to wait a while for a refund, i will just have to be patient and wait, thanks guys.
if it takes more than 3 hours cancel the refund and request refund again it will work ong, and if this didnt work which isnt usual contact with steam support they will refund instant when they see ur message
just do this brother, if i was u i will open a steam support request telling them to accept the refund just in case, and i will cancel and request the refund again, believe bro
#8
Aluvard 1 Sep @ 12:52pm 
Originally posted by animefreak9027:
Hello, its been almost 2 days since i refunded a game bundle with 2 DLCs(for my steam wallet), but i still didnt get any email of it being rejected or approved, in the email of the refund being recieved, it said that the refund is delayed because i made changes to my account's security settings, i dont even remember doing any changes to it. So, i was wondering how long it usually takes for the refund to be approved or rejected in this circumstance.(it usually takes around 1 to 3 hours at most for the refund to be approved)

Thank you for taking the time to read this.
If you changed anything in your account security settings, every refund ticket now has an extra 3-days waiting period on top of normal queue.

Don't cancel your ticket. It won't help you but it might put you outside of the refund window.
Last edited by Aluvard; 1 Sep @ 12:52pm
#9
animefreak9027 1 Sep @ 1:21pm 
Originally posted by Ogami:
Did you recently change or reset your Steam password? Like in the last few weeks?
That adds 72 hours to the response time for each support ticket you create for a while, including refund requests as a security measurement.

Originally posted by Aluvard:
Originally posted by animefreak9027:
Hello, its been almost 2 days since i refunded a game bundle with 2 DLCs(for my steam wallet), but i still didnt get any email of it being rejected or approved, in the email of the refund being recieved, it said that the refund is delayed because i made changes to my account's security settings, i dont even remember doing any changes to it. So, i was wondering how long it usually takes for the refund to be approved or rejected in this circumstance.(it usually takes around 1 to 3 hours at most for the refund to be approved)

Thank you for taking the time to read this.
If you changed anything in your account security settings, every refund ticket now has an extra 3-days waiting period on top of normal queue.

Don't cancel your ticket. It won't help you but it might put you outside of the refund window.

No, i dont remember doing anything like that, but its ok, im willing to wait. As long as i get the refund, im happy, thanks guys.
#10
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Date Posted: 1 Sep @ 11:50am
Posts: 10
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