order a new card and cancel the old one

Originally posted by FmbLz:

few months ago my steam pfp changed to something in chinese and i reset my password and turned on 2WA. and today i got unknown failed purchase attempt from my saved credit card on the account ? as in someone tried to purchase a game and gift it to their account without my knowledge ? plus i kicked every device including mine out of the account too.

Contact your bank immediately.


Take the following steps to secure your Steam account:

1. Scan for malware. If you don't have a malware scanner use https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices. https://store.steampowered.com/twofactor/manage
4. Change passwords from a clean computer.
5. Generate new backup codes for your Mobile App. https://store.steampowered.com/twofactor/manage
6. Revoke the API key (there should be no key). https://gtm.steamproxy.vip/dev/apikey