I bought 10$ with my credit card and i was charged but the funds did not appear

All Discussions > Steam Forums > Help and Tips > Topic Details

kostmp40 28 Jun @ 2:35am

so i used my credit card to buy 10$ and i was charged but the funds did not appear in my steam wallet steam support is ghosting me and i don't know what to do pls help

< >

Showing 1-6 of 6 comments

Aluvard 28 Jun @ 2:41am

Check transaction status:
https://help.steampowered.com/wizard/HelpWithPurchase

If it's failed, then Valve didn't get your money and they're now on hold by bank.

Kargor 28 Jun @ 4:58am

Also, using random terminology is never a good idea.

What do you mean by "Steam is ghosting you"? If they just close your tickets without reply, then it's not them -- your account has been hijacked, and the hijacker is closing your tickets so you can't contact support.

Last edited by Kargor; 28 Jun @ 8:51am

alex 28 Jun @ 7:14am

Just a heads up during major sales, support takes longer to reply.

solitary 28 Jun @ 8:08am

да

\

kostmp40 4 Sep @ 2:14am

ok problem solved, it said it was charged but i actually did not get charged so i re did the process.

Ettanin 4 Sep @ 2:23am

Originally posted by kostmp40:
ok problem solved, it said it was charged but i actually did not get charged so i re did the process.

it takes time, usually hours up to multiple days, for credit card statements to update so yes, it could have taken a while for the claim to be removed.

Last edited by Ettanin; 4 Sep @ 2:23am

< >

Showing 1-6 of 6 comments

Per page: 1530 50

All Discussions > Steam Forums > Help and Tips > Topic Details

Date Posted: 28 Jun @ 2:35am

Posts: 6

Start a New Discussion