All Discussions > Steam Forums > Help and Tips > Topic Details
hoangviet327 8 hours ago
My Steam Account Got Hacked — Hacker Bought a Game and Gifted It to Himself. Steam Refused to Refund!”
I already contacted Steam Support and explained that my account was hacked.
The hacker used my account to buy a game worth 470,000 VND and sent it as a gift to another account (username: vztansw) without my permission.

Unfortunately, Steam Support replied that they cannot issue a refund because the purchase was sent as a gift.
That’s really frustrating, because it clearly wasn’t me who made the purchase — it happened while my account was compromised.

Has anyone here ever dealt with a similar situation?
Did anyone manage to get a refund or recover the money in a case like this?
Any advice would be greatly appreciated 🙏
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Showing 1-6 of 6 comments
Snivy 8 hours ago 
I'd advice taking account security more serious in the future.
#1
Aluvard 8 hours ago 
https://help.steampowered.com/en/faqs/view/5E79-EA37-6D29-8CE9
#2
VaLiuM 8 hours ago 
The 17,84 USD are not much considering you have learned a new lesson to better protect your account. Other peoples expertise might be worth a lot more and thus cost more.
#3
Silicon Vampire 8 hours ago 
Steam accounts have never been "hacked", only hijacked through social engineering. Why spend the time and trouble to "hack" an account when there are many people that willingly give out their account information for greed. We see it every single day and there is always another user that thinks they know it all but actually have zero clue and end up giving out all their account credentials to the hijacker.
#4
magicISO Sweden 7 hours ago 
Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.
#5
Supafly 7 hours ago 
Originally posted by hoangviet327:
because it clearly wasn’t me who made the purchase — it happened while my account was compromised.

Nothing clear about it.

1. Account hijacking is easy enough to fake
2. Account security is that of the user. Steam gives you the tools to keep it secure it's upto you to keep it that way

Steam is NOT going to refund you. Figure out HOW your account got compromisd and put in methods so it does not happen in the future
#6
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 13 Oct @ 10:33am
Posts: 6
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