Cannot remove game from account
I recently added Space Station 14 (playtest) to my account, then quickly decided I would never actually get around to playing it. I have been to Account > Licences, and there is no Remove option, despite being Complimentary. I have gone to Steam Support and selected Purchased By Accident, and the screen is blank. There is no way to remove this key from my library.

https://store.steampowered.com/app/1255460/Space_Station_14/
Originally posted by rawWwRrr:
Originally posted by PinkPony:
Originally posted by Wolf Knight:
go to your library, right click the game, select MANAGE, then select HIDE.
I know you can hide games, but that's not going to remove it from my library (unless playtests are treated differently). Not having it add to my gamecount is the point.
I just joined the playtest and then removed it from my library/account just fine.

What process are you trying to follow?

Go to game page in your Library.
Click on Support in the ribbon under the Play/Install button.
Select "I want to permanently remove this game from my account".
Click "Ok, remove the listed games...."

Done.

That's all I did to remove the Playtest from my Library.
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Showing 1-9 of 9 comments
go to your library, right click the game, select MANAGE, then select HIDE.
PinkPony 30 Sep @ 6:08pm 
Originally posted by Wolf Knight:
go to your library, right click the game, select MANAGE, then select HIDE.
I know you can hide games, but that's not going to remove it from my library (unless playtests are treated differently). Not having it add to my gamecount is the point.
Last edited by PinkPony; 30 Sep @ 6:08pm
Dranak 30 Sep @ 6:41pm 
Possible the problem is, its not released yet. games uninstall app os also game devs problem.

Steam do not make software for other game brand company tiltes ( how will they know files names and change in them though all the updates they can do . )


ps.
what prevent you from locate its file folder and wipe it and make hide, to clean up here and now as best you can. ( this is not a uninstall fix for game devs this is a game title folder wipe )
Last edited by Dranak; 30 Sep @ 6:45pm
PinkPony 30 Sep @ 7:16pm 
Originally posted by Dranak:
Possible the problem is, its not released yet.

ps.
what prevent you from locate its file folder and wipe it and make hide, to clean up here and now as best you can. ( this is not a uninstall fix for game devs this is a game title folder wipe )

Oh, I never even installed it, so there are no physical files to delete, I simply want the "attribution" removed from my account. I certainly imagine it is to do with the app's playtest status, though you can remove demo keys from your account very easily, and even beta versions from the support page, but not this.
Dranak 30 Sep @ 7:26pm 
Originally posted by PinkPony:
Originally posted by Dranak:
Possible the problem is, its not released yet.

ps.
what prevent you from locate its file folder and wipe it and make hide, to clean up here and now as best you can. ( this is not a uninstall fix for game devs this is a game title folder wipe )

Oh, I never even installed it, so there are no physical files to delete, I simply want the "attribution" removed from my account. I certainly imagine it is to do with the app's playtest status, though you can remove demo keys from your account very easily, and even beta versions from the support page, but not this.

Sorry you most be a seleted grp. only way you can get offers like be a test person, ( could be part of the problem here. ) we other do not have the offfer or added to library at all.

"Join the Space Station 14 Playtest"
You can try ask steam support for or suggestion, how to remove it.
Last edited by Dranak; 30 Sep @ 7:29pm
The author of this thread has indicated that this post answers the original topic.
rawWwRrr 30 Sep @ 8:31pm 
Originally posted by PinkPony:
Originally posted by Wolf Knight:
go to your library, right click the game, select MANAGE, then select HIDE.
I know you can hide games, but that's not going to remove it from my library (unless playtests are treated differently). Not having it add to my gamecount is the point.
I just joined the playtest and then removed it from my library/account just fine.

What process are you trying to follow?

Go to game page in your Library.
Click on Support in the ribbon under the Play/Install button.
Select "I want to permanently remove this game from my account".
Click "Ok, remove the listed games...."

Done.

That's all I did to remove the Playtest from my Library.
Last edited by rawWwRrr; 30 Sep @ 8:33pm
PinkPony 30 Sep @ 9:01pm 
Originally posted by rawWwRrr:
Go to game page in your Library.
Click on Support in the ribbon under the Play/Install button.
Select "I want to permanently remove this game from my account".

Huh, you're right, that does work. I was going to the main support page and searching for the game (since it wasn't on the recent list), which only gave two options that did nothing. But for some reason the Support via the library page (and I never even noticed there was a support tab there) gives the full page of options. Thanks!
rawWwRrr 30 Sep @ 9:35pm 
Originally posted by PinkPony:
Originally posted by rawWwRrr:
Go to game page in your Library.
Click on Support in the ribbon under the Play/Install button.
Select "I want to permanently remove this game from my account".

Huh, you're right, that does work. I was going to the main support page and searching for the game (since it wasn't on the recent list), which only gave two options that did nothing. But for some reason the Support via the library page (and I never even noticed there was a support tab there) gives the full page of options. Thanks!
It's possible that because it's a playtest, following it through the Support Page search route won't work. I've been able to work out a few oddball removals that wouldn't work the "normal" way. But glad it worked it out for you!
Kargor 30 Sep @ 9:46pm 
Originally posted by PinkPony:
there is no Remove option, despite being Complimentary.

As a side note, "Complimentary" is the payment method for everything the Steam store gave you for free. A remove link, to my knowledge, is only shown for F2P games.
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