The customer service has not handled it for over 23 hours

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Celeste-493 24 Sep @ 9:08pm

I have two refund applications that have not been processed yet. What should I do?I'm a steamdeck player. After purchasing a game, I found that it couldn't be played normally on the steamdeck (although the steamdeck is marked as playable, there are actually problems with loading the game files). Therefore, I would like to ask the customer service for help to handle the refund. Thank you so much, kiss

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Showing 1-6 of 6 comments

✨Saint✨ 24 Sep @ 9:25pm

This is not customer service, you need to go here

https://help.steampowered.com/en/faqs/view/6F69-0324-B2DB-6E7E

Nx Machina 24 Sep @ 9:25pm

Playable means you have to do some tweaking to get it to run.

Verified means it runs on Steam Deck.

FFL2and3rocks 24 Sep @ 9:42pm

Originally posted by Celeste-493:
I have two refund applications that have not been processed yet. What should I do?

Wait longer.

Celeste-493 24 Sep @ 9:47pm

Thank you all. I'm currently on protondb learning what to do.

Marazipan 24 Sep @ 11:26pm

Have you actually asked for a refund or just for tech help? If the latter be aware that if you go over 2 hours in attempting to get it to work you go past the refund window.

You can still ask for a refund manually, but the automated refund system will automatically reject the refund.