Can you share your issue here?

Also there is no Steam Support here.. These are user forums.

Look no one here prevent any in not contacting steam, but why do you make ticket with why the close it, im sure it look like you not understod or was sactisfied with first reply. we can understand that but make more ticket with why the close it that only will be seen as repete a process with auto close.

Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://gtm.steamproxy.vip/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.


Do each of the steps.


What you're describing is a common symptom of a compromised account. They do this so you can't contact support about the compromised account.

Secure your account, then try opening the tickets.

good idea Teksura, maybe this is a hijacking issue or refund issue, such cases do get closed for user dont read refund rules or account security issue that users somehow ignore email from steam.

Check email spam folder even, if you have been contacted and did not react on it, then you will get reply like this.

ps.
you give no info with why, also raise a issue here, as steam user we are not mind reader. and this is not support.

Originally posted by Iceira:

Look no one here prevent any in not contacting steam, but why do you make ticket with why the close it, im sure it look like you not understod or was sactisfied with first reply. we can understand that but make more ticket with why the close it that only will be seen as repete a process with auto close.

No, literally made a ticket to refund a game, ticket closed with a yes nor a no. made a ticket asking for an update on the request, closed instantly with no response. etc etc etc

Originally posted by Teksura:

Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://gtm.steamproxy.vip/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.


Do each of the steps.


What you're describing is a common symptom of a compromised account. They do this so you can't contact support about the compromised account.

Secure your account, then try opening the tickets.

I have webroot antivirus, works wonders, have 2FA enabled, can't access my steam without me opening it on my phone to accept the login.

Originally posted by Iceira:

good idea Teksura, maybe this is a hijacking issue or refund issue, such cases do get closed for user dont read refund rules or account security issue that users somehow ignore email from steam.

Check email spam folder even, if you have been contacted and did not react on it, then you will get reply like this.

ps.
you give no info with why, also raise a issue here, as steam user we are not mind reader. and this is not support.

Feel like my post is straight forward. Why is context needed? I'm not new to steam here

Originally posted by Player:

Originally posted by Teksura:

Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://gtm.steamproxy.vip/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.


Do each of the steps.


What you're describing is a common symptom of a compromised account. They do this so you can't contact support about the compromised account.

Secure your account, then try opening the tickets.

I have webroot antivirus, works wonders, have 2FA enabled, can't access my steam without me opening it on my phone to accept the login.

Despite what you have in place, when your tickets are being insta-closed it's a sign that your account is compromised. It's a tactic to prevent you from contacting Support for help.

Follow the steps as outlined above. It's not going to hurt to take a few minutes just to re-secure the account. Once done, open a new ticket for your issue.

Originally posted by Everyone Knows the Rules!:

Originally posted by Player:

I have webroot antivirus, works wonders, have 2FA enabled, can't access my steam without me opening it on my phone to accept the login.

Despite what you have in place, when your tickets are being insta-closed it's a sign that your account is compromised. It's a tactic to prevent you from contacting Support for help.

Follow the steps as outlined above. It's not going to hurt to take a few minutes just to re-secure the account. Once done, open a new ticket for your issue.

I understand but I get emails when even I log into my account on my phone, since I use Private Browsing, it doesnt save my password so I have to log in everytime and i get an email everytime. I have already scanned viruses, unauthorized all devices, disables mobile authenticater, changed my email password, changed my steam password, re-enabled mobile authenticater, etc. Done it all, its like a timer. Every ticket I made gets closed exactly 9 minutes after it has been opened.

Originally posted by Player:

Originally posted by Everyone Knows the Rules!:

Despite what you have in place, when your tickets are being insta-closed it's a sign that your account is compromised. It's a tactic to prevent you from contacting Support for help.

Follow the steps as outlined above. It's not going to hurt to take a few minutes just to re-secure the account. Once done, open a new ticket for your issue.

I understand but I get emails when even I log into my account on my phone, since I use Private Browsing, it doesnt save my password so I have to log in everytime and i get an email everytime. I have already scanned viruses, unauthorized all devices, disables mobile authenticater, changed my email password, changed my steam password, re-enabled mobile authenticater, etc. Done it all, its like a timer. Every ticket I made gets closed exactly 9 minutes after it has been opened.

Revoke the API key https://gtm.steamproxy.vip/dev/apikey

Do all the steps in post #3 then resubmit the refund request because others have being given the same advice and were able to get the refund request submitted.

Originally posted by Player:

Originally posted by Iceira:

Look no one here prevent any in not contacting steam, but why do you make ticket with why the close it, im sure it look like you not understod or was sactisfied with first reply. we can understand that but make more ticket with why the close it that only will be seen as repete a process with auto close.

No, literally made a ticket to refund a game, ticket closed with a yes nor a no. made a ticket asking for an update on the request, closed instantly with no response. etc etc etc

DO STEPS IN POST #3 ASAP DO NOT WAIT, SOMEONE ON YOUR ACCOUNT.

Support ALWAYS reply before closing, unless they STATE themselves clearly they no longer help you, which I don't think that be the case at all, so do steps in post #3.

Originally posted by Player:

Originally posted by Everyone Knows the Rules!:

Despite what you have in place, when your tickets are being insta-closed it's a sign that your account is compromised. It's a tactic to prevent you from contacting Support for help.

Follow the steps as outlined above. It's not going to hurt to take a few minutes just to re-secure the account. Once done, open a new ticket for your issue.

I understand but I get emails when even I log into my account on my phone, since I use Private Browsing, it doesnt save my password so I have to log in everytime and i get an email everytime. I have already scanned viruses, unauthorized all devices, disables mobile authenticater, changed my email password, changed my steam password, re-enabled mobile authenticater, etc. Done it all, its like a timer. Every ticket I made gets closed exactly 9 minutes after it has been opened.

you did all of this after your op?

are these from a subject that support said they would no longer answer?

Originally posted by Player:

Originally posted by Everyone Knows the Rules!:

Despite what you have in place, when your tickets are being insta-closed it's a sign that your account is compromised. It's a tactic to prevent you from contacting Support for help.

Follow the steps as outlined above. It's not going to hurt to take a few minutes just to re-secure the account. Once done, open a new ticket for your issue.

I understand but I get emails when even I log into my account on my phone, since I use Private Browsing, it doesnt save my password so I have to log in everytime and i get an email everytime. I have already scanned viruses, unauthorized all devices, disables mobile authenticater, changed my email password, changed my steam password, re-enabled mobile authenticater, etc. Done it all, its like a timer. Every ticket I made gets closed exactly 9 minutes after it has been opened.

Instead of describing to us the obvious symptoms of a compromised account, you should follow the instructions you were given and secure the account. All of those instructions. Not just the ones you feel like doing. All of them. Once you have secured the account and revoked the access from whoever has access to your account, they will stop closing your tickets.


Because there is only one way that tickets get closed without a response from Support, and that is if the user closes the ticket. If you're not the one closing it, then it can only be someone else with access to your account.

Now you can sit here arguing about why you don't want to go through basic steps to resolve your problem and are fine with the problem persisting, or you can resolve your problem. It will take you literally less time than it took you to write the replies you've already written.

Read here:-
https://help.steampowered.com/en/faqs/view/70D8-0BCC-C47E-F498

If you didn't get an initial response then your account is compromised and you need to do ALL the steps provided above. Once done, submit a new ticket and it will stick.