All Discussions > Steam Forums > Help and Tips > Topic Details
summmerof96 19 hours ago
Unable To Redeem Gifted Game
Hi! A friend of mine gifted me DBD and I keep getting the error 'Failure. An error occurred while installing AppID 0: Connection time out' - is anyone aware of how to fix this? I have cleared my cache, run as administrator and still not seeing the gift in the Steam app, and I get the error code when redeeming from my email.
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Assistant 14 hours ago 
1. Open Steam client and activate the gift via activate a product on Steam.
2. Enable Steam Guard and avoid recent account changes.
3. Clear Steam browser and download cache.
4. Check internet connection and firewall settings.
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: 27 Oct @ 9:50pm
Posts: 1
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