Steam support = useless. :: Steam Discussions

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Cyfer 19. okt. kl. 7:13

Steam support = useless.

Steam Support = Useless.
I absolutely adore Steam Support.
For over 10 years, not a single issue has been resolved, no matter how complex or problematic.
Be it a Steam issue, interface questions, or problems with Valve products like Dota, CS:GO, and so on (and yes, Steam Support supposedly handles games too—you can ask them yourself if you don't believe it).

All this department can do is read the ticket and close it with the statement, "We can't help you." We've provided you with all the information.

Also, for those who don't know, there's a HUGE difference between a help desk and support!

What do you call Steam Support? To put it politely, it's an agency that makes decisions openly. It may have been helpful at one point, but now it's a rudimentary agency that does nothing but cause harm. I admit, I'm a little envious, because there are people who do ABSOLUTELY NOTHING and get paid upwards of $1900, depending on their length of service... but really, what kind of job is that? They simply do NOTHING!
The only thing I can understand is that if Valve simply hired people with disabilities for these positions, it would at least be considered a good deed, but I doubt it. They've probably lost their intelligence through long, lazy work.

Sidst redigeret af Cyfer; 19. okt. kl. 7:20

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hatex 19. okt. kl. 7:16

d3str0y3r 19. okt. kl. 10:24

Based on post history you are nothing but rude to support. So I am more shocked that you haven’t been permanently banned from contacting them yet.

Support is for account and billing issues and within a very limited scope dota 2 and cs2 problems. Keyword “limited”.

If you keep spamming them expecting a different answer you will be banned.

JVz 19. okt. kl. 10:28

Cyfer 19. okt. kl. 11:09

Oprindeligt skrevet af d3str0y3r:
Based on post history you are nothing but rude to support. So I am more shocked that you haven’t been permanently banned from contacting them yet.

Support is for account and billing issues and within a very limited scope dota 2 and cs2 problems. Keyword “limited”.

If you keep spamming them expecting a different answer you will be banned.

Then why are they needed?
I've contacted them about all sorts of issues, and the result is always the same.

Am I being rude?
When I ask a specific question, it's logical to expect a specific answer, not just a ticket being closed.
After the 20th ticket that's simply closed without an answer, how can I remain reasonable?

I'll stop being rude as soon as Steam support answers at least one simple question of mine, and they actually provide assistance in solving it, rather than just sending me an article from some FAQ, which I can read anyway. There's no need to create a whole department dedicated to this.
I repeat: support and an information bureau are completely different concepts.

Joker 19. okt. kl. 12:06

good

DewPrism 19. okt. kl. 12:30

I know man. These people get paid to do literally nothing. Must be nice lmao.

76561198407601200 19. okt. kl. 15:43

Oprindeligt skrevet af Cyfer:
Steam Support = Useless.
I absolutely adore Steam Support.
For over 10 years, not a single issue has been resolved, no matter how complex or problematic.
Be it a Steam issue, interface questions, or problems with Valve products like Dota, CS:GO, and so on (and yes, Steam Support supposedly handles games too—you can ask them yourself if you don't believe it).

All this department can do is read the ticket and close it with the statement, "We can't help you." We've provided you with all the information.

Also, for those who don't know, there's a HUGE difference between a help desk and support!

What do you call Steam Support? To put it politely, it's an agency that makes decisions openly. It may have been helpful at one point, but now it's a rudimentary agency that does nothing but cause harm. I admit, I'm a little envious, because there are people who do ABSOLUTELY NOTHING and get paid upwards of $1900, depending on their length of service... but really, what kind of job is that? They simply do NOTHING!
The only thing I can understand is that if Valve simply hired people with disabilities for these positions, it would at least be considered a good deed, but I doubt it. They've probably lost their intelligence through long, lazy work.

Posting here about it certainly doesn't help your situation as this is a user forum with other users who have been able to utilize support perfectly fine.