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I have both their names and shall be having fun with them tomorrow.
Block them
Move on.
There are no valve / steam employees or staff, server techs, steam support, or moderators in this steam related sub-forum. No one in this USER - USER only sub-forum can help you.
Only one of them I friended and reported on. The initial one messaged without adding and I lost them when I restarted Steam with a password change uh. But I have screenies and determination on my side heh.
edit: Suddenly their profile has gone from Faux Support to silent... https://gtm.steamproxy.vip/profiles/76561199829676105
But 100% block and report people like this.
Scam: I Have Been Reported and Will Be Banned
https://help.steampowered.com/en/faqs/view/3195-9FFB-BA06-F25B
Thanks for the info and responses. I have learned a lesson and hope others will see this and be wary.