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GenXGamer 4 Sep @ 6:52am
intresting steam timer
So I buy a game, of course there are a bunch of cut scenes and tutorials to take up time.
That 2 hour timer is ticking for me to decide if I really want this game.


I decide that I want to refund it.
I immediately exit out.
Steam says "109 minutes", I think "OK, refund"
Then the time played on the page jumps to "2 hours".

From 109 to 120 is a pretty big ♥♥♥♥♥♥♥ jump AFTER I exited the game.

that is some shady ♥♥♥♥.

I want to know the EXACT minutes played, not this rounded up BS that favors not being able to refund.
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Showing 1-7 of 7 comments
eram 4 Sep @ 6:57am 
decide faster
#1
pckirk 4 Sep @ 8:00am 
Originally posted by GenXGamer:
So I buy a game, of course there are a bunch of cut scenes and tutorials to take up time.
That 2 hour timer is ticking for me to decide if I really want this game.


I decide that I want to refund it.
I immediately exit out.
Steam says "109 minutes", I think "OK, refund"
Then the time played on the page jumps to "2 hours".

From 109 to 120 is a pretty big ♥♥♥♥♥♥♥ jump AFTER I exited the game.

that is some shady ♥♥♥♥.

I want to know the EXACT minutes played, not this rounded up BS that favors not being able to refund.


It goes by time the game exe has been running. Steam has no idea what you are doing at your pc.
#2
GenXGamer 4 Sep @ 8:02am 
Originally posted by pckirk:
Originally posted by GenXGamer:
So I buy a game, of course there are a bunch of cut scenes and tutorials to take up time.
That 2 hour timer is ticking for me to decide if I really want this game.


I decide that I want to refund it.
I immediately exit out.
Steam says "109 minutes", I think "OK, refund"
Then the time played on the page jumps to "2 hours".

From 109 to 120 is a pretty big ♥♥♥♥♥♥♥ jump AFTER I exited the game.

that is some shady ♥♥♥♥.

I want to know the EXACT minutes played, not this rounded up BS that favors not being able to refund.


It goes by time the game exe has been running. Steam has no idea what you are doing at your pc.
it rounded up after I exited the game by over 10 minutes
#3
pckirk 4 Sep @ 8:15am 
You might have been offline from the library servers while this early mornings servers burped.

But do a manual refund request, be sure to explain why.
#4
Dodece 4 Sep @ 10:12am 
This is what happens when the cloud reconciles its time. With the actual play time according to the application itself. The long and short of it is you really did play over the limit. Your computer was the one holding the stopwatch.
#5
asarokk 4 Sep @ 11:23am 
It's the client that is responsible for recording playtime, not the game itself. As such, playtime starts upon launch and only updates after exiting the game, because the client can only finalize and upload the data to the server once you terminate the program.

The client is unable to monitor your activity (edit: and by that I mean whether you're actually playing or just leaving it running) within the game, just how long the program runs. If you're unsure about a game, there are plenty of gameplay trailers, reviews and walkthroughs on the internet that could help you decide.
Last edited by asarokk; 4 Sep @ 12:03pm
#6
Glimmer 4 Sep @ 12:56pm 
Being at (or even over) 120 minutes runtime is not a guaranteed refusal of a refund, although you will likely need a manual review.

https://help.steampowered.com/en/wizard/HelpWithPurchase
Select the purchase and then the "I have a question about this purchase" and politely explain your situation.
#7
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Date Posted: 4 Sep @ 6:52am
Posts: 7
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