Adding a ticket number on a user forum is pointless.

Is the request still open?

I go for option 3: they missed it and it's nothing nefarious on all sides.

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

Originally posted by Start_Running:

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

Preorders can always be refunded, as long as the game was not released as yet. The two-week window starts on day of release.

Originally posted by Crazy Tiger:

Adding a ticket number on a user forum is pointless.

Is the request still open?

I go for option 3: they missed it and it's nothing nefarious on all sides.

yes it is open and from time to time I duplicate my request

Originally posted by Start_Running:

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

18 july. 16 aug i requested the refund and in two hours they accepted it.

in 15 years of my life on steam, support has never responded so long to my problems with steam (it's been 2 days already)

So the refund ticket is open, but you are complaining because it was not done in 24 hours?

Originally posted by a clean racer.:

Originally posted by Crazy Tiger:

Adding a ticket number on a user forum is pointless.

Is the request still open?

I go for option 3: they missed it and it's nothing nefarious on all sides.

yes it is open and from time to time I duplicate my request

Originally posted by Start_Running:

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

18 july. 16 aug i requested the refund and in two hours they accepted it.

You contradict yourself.first you say it's open, then you say they accepted it.

What is it?

Originally posted by a clean racer.:

Originally posted by Start_Running:

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

18 july. 16 aug i requested the refund and in two hours they accepted it.

Then just be patient.. This things can take up to 10 business days.

Originally posted by Fierman:

Originally posted by Start_Running:

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

Preorders can always be refunded, as long as the game was not released as yet. The two-week window starts on day of release.

It's more a matter of timing. If you purchase something and refund in less than 24 hours,, chances are no change will be noted on your account because these transactions are batched.
I.e they just cancel it before it actually gets processed by the bank.

Originally posted by Start_Running:

Originally posted by a clean racer.:

18 july. 16 aug i requested the refund and in two hours they accepted it.

Then just be patient.. This things can take up to 10 business days.

Originally posted by Fierman:

Preorders can always be refunded, as long as the game was not released as yet. The two-week window starts on day of release.

It's more a matter of timing. If you purchase something and refund in less than 24 hours,, chances are no change will be noted on your account because these transactions are batched.
I.e they just cancel it before it actually gets processed by the bank.

10 days as far as i understand are about processing the transaction in the bank system when the money has arrived there. And this can take about 10 days. But the problem is that in my bank, after 14 days, the money has not arrived on the card I used to make the purchase, I called my bank 2 days ago to find out the status of the money, and it is not there at all.

I returned another game to the same card of the same bank in the spring and the next night the money was returned to my card

Clear up the contradiction, please. If the refund request is still open, your refund still has not been approved.

Originally posted by a clean racer.:

Originally posted by Start_Running:

Then just be patient.. This things can take up to 10 business days.




It's more a matter of timing. If you purchase something and refund in less than 24 hours,, chances are no change will be noted on your account because these transactions are batched.
I.e they just cancel it before it actually gets processed by the bank.

10 days as far as i understand are about processing the transaction in the bank system when the money has arrived there. And this can take about 10 days. But the problem is that in my bank, after 14 days, the money has not arrived on the card I used to make the purchase, I called my bank 2 days ago to find out the status of the money, and it is not there at all.

I returned another game to the same card of the same bank in the spring and the next night the money was returned to my card

Business days do not equal normal days. Basically Monday to friday, excluding national holidays or other closure events.

If you were approved for the refund then its just a matter of time.

Originally posted by Crazy Tiger:

Clear up the contradiction, please. If the refund request is still open, your refund still has not been approved.

i said

Originally posted by a clean racer.:

Originally posted by Crazy Tiger:

Adding a ticket number on a user forum is pointless.

Is the request still open?

I go for option 3: they missed it and it's nothing nefarious on all sides.

yes it is open and from time to time I duplicate my request

Originally posted by Start_Running:

First.
- Did they approve or reject the refund request?
- What was the time between the preorder and the refund request?

18 july. 16 aug i requested the refund and in two hours they accepted it.

it was accepted in two hours. so it was closed in two hours sicne i opened it:
16 AUG:
We have approved your refund. You used Steam Wallet funds and funds from your chosen payment method for this purchase. Refunded Steam Wallet funds will be available in 7 days. If refunded to a card, the funds should be back in your account within the timeframe set by your bank. Important: If your refund was approved within 24 hours of purchase, the funds reserved for this purchase have not been withdrawn from your account and will be available to you after the timeframe set by your bank. Please contact your bank for information on the refund and reserve expiration dates. Unfortunately, Steam Support does not have this information.

my bank did not recieve anything for 14 days.

Originally posted by a clean racer.:

it was accepted in two hours. so it was closed in two hours sicne i opened it:
16 AUG:
We have approved your refund. You used Steam Wallet funds and funds from your chosen payment method for this purchase. Refunded Steam Wallet funds will be available in 7 days. If refunded to a card, the funds should be back in your account within the timeframe set by your bank. Important: If your refund was approved within 24 hours of purchase, the funds reserved for this purchase have not been withdrawn from your account and will be available to you after the timeframe set by your bank. Please contact your bank for information on the refund and reserve expiration dates. Unfortunately, Steam Support does not have this information.

my bank did not recieve anything for 14 days.

Does this not say that the "funds should be back in your account within the timeframe set by your bank."?

Has the bank provided you with a timeframe of any kind?

Originally posted by datCookie:

Originally posted by a clean racer.:

it was accepted in two hours. so it was closed in two hours sicne i opened it:
16 AUG:
We have approved your refund. You used Steam Wallet funds and funds from your chosen payment method for this purchase. Refunded Steam Wallet funds will be available in 7 days. If refunded to a card, the funds should be back in your account within the timeframe set by your bank. Important: If your refund was approved within 24 hours of purchase, the funds reserved for this purchase have not been withdrawn from your account and will be available to you after the timeframe set by your bank. Please contact your bank for information on the refund and reserve expiration dates. Unfortunately, Steam Support does not have this information.

my bank did not recieve anything for 14 days.

Does this not say that the "funds should be back in your account within the timeframe set by your bank."?

Has the bank provided you with a timeframe of any kind?

this means that my bank receives an international transfer and it takes a few days for the payment to go from "processing" to "transferred" to my card. but they don't have any transfers in "processing" that arrive at the bank instantly after steam approves the refund. anyway 14 days is too long

Originally posted by Fierman:

Preorders can always be refunded, as long as the game was not released as yet. The two-week window starts on day of release.

There are caveats that affect this. If the pre-order offers any kind of additional consumable incentive (such as accessing the game prior to release) then you can only refund regardless of time before that access is available. Once that access is available, the 2 hour time limit comes into effect. Plus, if you've made too many refund requests under Valve's black-box requirements, they can refuse to refund your pre-order.