The refund policy takes a long time

All Discussions > Steam Forums > Steam Discussions > Topic Details

Lucy 6 Oct @ 10:03am

The refund policy takes a long time

I recently bought a game that didn't work on my PC, I asked for a refund at the same time, but was told that they couldn't refund it to the same card, only to the Steam wallet, I agreed. Now, when I want to use the amount to take advantage of the last few days of the promotion, it is pending in my wallet, with the possibility of being returned within 7 days. I feel like I'm in a bad joke where I'm the clown and Steam is playing with my money and my time.

< >

Showing 1-4 of 4 comments

cSg|mc-Hotsauce 6 Oct @ 10:23am

Originally posted by Lucy:
The refund policy takes a long time

I recently bought a game that didn't work on my PC, I asked for a refund at the same time, but was told that they couldn't refund it to the same card, only to the Steam wallet, I agreed. Now, when I want to use the amount to take advantage of the last few days of the promotion, it is pending in my wallet, with the possibility of being returned within 7 days. I feel like I'm in a bad joke where I'm the clown and Steam is playing with my money and my time.

Wallet refunds after being approved typically take 24 hours to be usable.

Nx Machina 6 Oct @ 11:01am

Wallet refunds typically take 24 hours BUT during a sale sale there are delays and why you see it as pending. Still being processed.

Cigarette 6 Oct @ 6:30pm

Refunds are relatively quick, BUT it depends on how you want that refund returned.

Refunding to your steam wallet takes around a day, and i've even had times where it only took a few hours.

Refunding to your credit/debit card however takes more time, as your bank has to process the refund, which is a hit or miss.

If your refund is never processed, then reach out to steam support, they can look into it for you!