Hey everyone,

Has anyone else had their screen freeze while scrolling through the mini-backgrounds in the Point Shop, only for your points to be redeemed automatically for two random backgrounds when it unfreezes?

(I'm sure if I had more points more would have been redeemed.)

This just happened to me and it cost 4,000 points. I didn’t confirm or equip anything, and it seems like a glitch on Steam’s end. I reached out to support, and all they said is that I’m out of luck — even though it’s clearly not user error.

I wanted to post here to see if anyone else has experienced this, and if so, how you handled it. It feels really unfair, and I’m hoping raising awareness might get Valve to notice this issue.