My DLC not refunded with refunded game
I bought game with dlc, and then i refunded game and they do not refund the dlc I bought, happened twice.
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Showing 1-8 of 8 comments
SLG 4 Oct @ 8:49pm 
You have to contact Steam support to solve this.
Originally posted by OmegaOm:
My DLC not refunded with refunded game

I bought game with dlc, and then i refunded game and they do not refund the dlc I bought, happened twice.

Were they separate items in your cart when you purchased them or was is a bundle/package deal?

:nkCool:
OmegaOm 4 Oct @ 9:13pm 
Originally posted by cSg|mc-Hotsauce:
Originally posted by OmegaOm:
My DLC not refunded with refunded game

I bought game with dlc, and then i refunded game and they do not refund the dlc I bought, happened twice.

Were they separate items in your cart when you purchased them or was is a bundle/package deal?

:nkCool:
seperate
Originally posted by OmegaOm:
Originally posted by cSg|mc-Hotsauce:

Were they separate items in your cart when you purchased them or was is a bundle/package deal?

:nkCool:
seperate

That would be why.

Not packaged/bundled together, separate refund requests.

:nkCool:
OmegaOm 4 Oct @ 10:50pm 
Originally posted by cSg|mc-Hotsauce:
Originally posted by OmegaOm:
seperate

That would be why.

Not packaged/bundled together, separate refund requests.

:nkCool:
thanks but once you refund game, you dont have access to refund dlc, oh well
Originally posted by OmegaOm:
Originally posted by cSg|mc-Hotsauce:

That would be why.

Not packaged/bundled together, separate refund requests.

:nkCool:
thanks but once you refund game, you dont have access to refund dlc, oh well

Not sure if it will work the same way (in my case I removed a game from my library but not its DLC-no refunds were involved). Try going to the page for the game, clicking on the DLC you purchased and seeing if said DLC shows up as “in your Steam Library.” In my case, even though the game I removed no longer shows up as being in my library, its DLC that I also purchased does. If it does show up as being in your library, try submitting a manual support ticket about a game in your library and see if the DLC shows up on the support screen.

You could also take a screenshot of your purchase history with the game’s DLC and send that directly to Steam support through a manual ticket asking for a refund.
OmegaOm 5 Oct @ 12:03am 
Originally posted by KrakenGreywolf:
Originally posted by OmegaOm:
thanks but once you refund game, you dont have access to refund dlc, oh well

Not sure if it will work the same way (in my case I removed a game from my library but not its DLC-no refunds were involved). Try going to the page for the game, clicking on the DLC you purchased and seeing if said DLC shows up as “in your Steam Library.” In my case, even though the game I removed no longer shows up as being in my library, its DLC that I also purchased does. If it does show up as being in your library, try submitting a manual support ticket about a game in your library and see if the DLC shows up on the support screen.

You could also take a screenshot of your purchase history with the game’s DLC and send that directly to Steam support through a manual ticket asking for a refund.
Yes the dlc is still in library, I guess I can try that thanks!
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