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It's good advice. Not a threat or a reprimand.
While the refund policy allows for a no questions asked request within 14-days of ownership and under 2 hours of gameplay, it should be something that is done sparingly over a long amount of time. It's a security blanket that some users often take advantage of. After a few of those warnings, Support will eventually remove a user's ability to request a refund altogether.
We've seen users come into the forums to vent their frustrations after Support took away their ability to refund while admitting to buying dozens of games during a sale just to demo all of them, refunding the ones they don't like.
And people may have reasons for wanting to buy those games.
steam is no longer reliable like it used to be, support is just bots now
Or, just because 60% of the people think a game is bad, that still means that the other 40% who gave positive reviews think it's good.
Not that I pay much attention to Steam reviews. Too many meme reviews, joke reviews, award farming reviews, agenda/review-bombing reviews, etc.
No action will be taken against you unless you really start abusing the system in a serious, intentional way. Someone actually tested the limits of it and (IIRC) found that they had to request fourteen refunds on the same day before their ability to request refunds was suspended.
or do you have a history of refunding.....
and is it always your computer that is not upto specs with the games you choose
as you can check on youtube will it work... and put in your system specs and games
to find out....
it does seem really odd for only 2 games...