Competency of Steam Support. :: Steam Discussions

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ZEFIR001 27 Nov, 2024 @ 8:43am

Competency of Steam Support.

Every year it becomes worse and worse to the point that it is nearly impossible to use steam discussions now.
Been banned so many times by steam support up to 9 weeks of community ban for nothing.

I even once been banned for 30 days just for leaving "+1" in one discussion.
(This ban was lifted by other support member after contacting via creating a ticket)

The last "itch" which brought me here is receiving a 30days of ban at one popular game hub. The guy directly insulted and tried to dox me,received a rude answer from me (no insults,no other kind of rules violations) but I end up being 30 days banned by steam support,not him. (I sent a report on his comment).
It looks like even if you precisely follow steam rules you will still end up banned sooner or later.

Second problem is that Im browsing a lot of game hubs (because i play a lot of games) and see tendency of steam support locking popular,very important threads, threads with a lot of discussions about cheaters in the game,bugs,transaction problems and other important things end up locked for no reason. Almost like Steam Support dont want people to discuss particular themes which could affect sellings of the product or reputation.

Third problem is that i rarely receive propper response from Steam Support in tickets. Mainly auto-replies,scripted replies or if you lucky enough - excuses that they cant do anything about the problem while it is technically possible to attend. (By technically i mean that they have tools, permissions and other possibilities to solve a problem).

I believe that majority of Steam Support agets must be dismissed with a subsequent ban on holding such positions in other companies since they clearly have no idea what working with people is,much less providing technical support and moderating.

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Showing 1-15 of 144 comments

Crazy Tiger 27 Nov, 2024 @ 8:46am

Ah, another one of those "I make up fantasies cause that's easier to swallow" threads. Gonna be fun.

Giggity 27 Nov, 2024 @ 8:50am

Mate i'm literally going through the same thing alongside many others.. Steam has either gone completely left wing fascist or their staff are completely and utterly useless.. Someone needs to get a hold of gabe. If this keeps on going he's not going to have any customers..

If you silence everyone that uses you platform where is the incentive to stay?

Discord exists and people will just go pirate games instead, problem solved..

Giggity 27 Nov, 2024 @ 8:51am

Originally posted by Crazy Tiger:
Ah, another one of those "I make up fantasies cause that's easier to swallow" threads. Gonna be fun.

Are you covering for steam? One of the dodgy staff trying to cover their ass?

ZEFIR001 27 Nov, 2024 @ 8:52am

Originally posted by Crazy Tiger:
Ah, another one of those "I make up fantasies cause that's easier to swallow" threads. Gonna be fun.

Different people have different experience. If it doesnt affected you doesnt means that it wont affect others. Time to grow up and understand,not provoking others for rude responses.

Nx Machina 27 Nov, 2024 @ 8:53am

It is not what you say but HOW you say it which leads to a ban or warning. Instead of accepting that you point the finger elsewhere, while taking zero personal responsibility for what you chose to post, after all you do agree to the Discussion Rules and Guidelines and Online Conduct when you click post comment.

Last edited by Nx Machina; 27 Nov, 2024 @ 8:55am

Giggity 27 Nov, 2024 @ 8:55am

Originally posted by ZF001:
Originally posted by Crazy Tiger:
Ah, another one of those "I make up fantasies cause that's easier to swallow" threads. Gonna be fun.
Different people have different experience. If it doesnt affected you doesnt means that it wont affect others. Time to grow up and understand,not provoking others for rude responses.

This is exactly what steam is full of.. I swear they either shills or bots.. They try to incite a reaction whereby you'll say something that gets you banned

Giggity 27 Nov, 2024 @ 8:56am

Originally posted by Nx Machina:
It is not what you say but HOW you say it which leads to a ban or warning. Instead of accepting that you point the finger elsewhere, while taking zero personal responsibility for what you chose to post, after all you do agree to the Discussion Rules and Guidelines and Online Conduct when you click post comment.

i got banned for posting . by accident.. Where would this fall then mr holier than thou?

Last edited by Giggity; 27 Nov, 2024 @ 8:56am

Nx Machina 27 Nov, 2024 @ 8:58am

Originally posted by Giggity:
Discord exists and people will just go pirate games instead, problem solved..

Ah! Yes that is the way to make Valve take notice. Bring piracy into the topic.

Originally posted by Giggity:
Are you covering for steam? One of the dodgy staff trying to cover their ass?

Ah! The age old response for "not affirming equals Valve employee" ironically on a discussion forum for differing opinions.

Last edited by Nx Machina; 27 Nov, 2024 @ 9:02am

Crazy Tiger 27 Nov, 2024 @ 9:00am

Originally posted by Giggity:
Originally posted by Crazy Tiger:
Ah, another one of those "I make up fantasies cause that's easier to swallow" threads. Gonna be fun.
Are you covering for steam? One of the dodgy staff trying to cover their ass?

Nopre. While moderation can be wonky and dodgy, that's nothing different compared to other forums, platforms and the like.

People are allowed to moderate their place as they like. People are allowed to make mistakes. companies don't have to adhere to made up "beliefs" by people as to what they should do. Support doesn't have to give the answers people want to get. People aren't owed a place for their soap box, nobody is obliged to give space for that. Time people learn all such things.

Stuff happening doesn't mean people need to be fired. Esepcially not over trivial nonsense.

Originally posted by ZF001:
Originally posted by Crazy Tiger:
Ah, another one of those "I make up fantasies cause that's easier to swallow" threads. Gonna be fun.
Different people have different experience. If it doesnt affected you doesnt means that it wont affect others. Time to grow up and understand,not provoking others for rude responses.

But you are resorting to fantasies in your OP. which can be considered "provoking others for rude responses", so quite ironic that *you* want to tell someone else of.

C²C^Guyver |NZB| 27 Nov, 2024 @ 9:01am

"I even once been banned for 30 days just for leaving "+1" in one discussion"

That's called spam.

You also didn't have to respond to that person, report it and move on.

They also don't read threads. Mods only act on reports.

Last edited by C²C^Guyver |NZB|; 27 Nov, 2024 @ 9:01am

#10

Giggity 27 Nov, 2024 @ 9:01am

I swear it is most definitely malicious; after all it is in steams best interest to have glowing reviews about every product on every forum to sell as many products as possible to get their 30%.. Its also in their best interest to silence dissent of any form including any wrong doing on steams behalf.. This is why they made it so if you want to take steam to court, you have to delete your account/remove yourself from steam and relinquish your games library.

You also don't own any of your games; they are licensed to you and can be taken at anytime steam see's fit.

#11

Crazy Tiger 27 Nov, 2024 @ 9:01am

Originally posted by Giggity:
Originally posted by ZF001:
Different people have different experience. If it doesnt affected you doesnt means that it wont affect others. Time to grow up and understand,not provoking others for rude responses.
This is exactly what steam is full of.. I swear they either shills or bots.. They try to incite a reaction whereby you'll say something that gets you banned

"You don't agree with me, so you must be a shill".

Quite funny considering I'm not a Valve or Steam fan.

Must be hard living in a world that only revolves around "us vs them" and trying to look for enemies. You should get out more.

#12

Nx Machina 27 Nov, 2024 @ 9:01am

Originally posted by Giggity:
i got banned for posting . by accident..

You reply to the ban message you received as i explained to you on your thread.

https://gtm.steamproxy.vip/discussions/forum/7/4625855423767940247/

https://gtm.steamproxy.vip/discussions/forum/7/4625855423767940247/#c4625855423767940820

As for:

Originally posted by Giggity:
Where would this fall then mr holier than thou?

Holier than thou? An ad-hominem.

#13

ZEFIR001 27 Nov, 2024 @ 9:02am

Originally posted by Nx Machina:
It is not what you say but HOW you say it which leads to a ban or warning. Instead of accepting that you point the finger elsewhere, while taking zero personal responsibility for what you chose to post, after all you do agree to the Discussion Rules and Guidelines and Online Conduct when you click post comment.

Please show me a Rule,Guideline or some kind of prohibited Online Conduct behavior paragraph that restricts leaving signs of agreement with thread author by leaving "+1" in the comments. Especially when i have response from other Steam Support agent that this ban was issued for no reason and was lifted afterwards.
Thanks, take your time.

#14

Crazy Tiger 27 Nov, 2024 @ 9:02am

Originally posted by Giggity:
This is why they made it so if you want to take steam to court, you have to delete your account/remove yourself from steam and relinquish your games library.

That isn't true.

Originally posted by Giggity:
You also don't own any of your games; they are licensed to you and can be taken at anytime steam see's fit.

That's how every game platform works. For decades. It's how pysical games have worked for the decades before, also via licenses.

Please educate yourself before going back on the internet.

#15

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Date Posted: 27 Nov, 2024 @ 8:43am

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