Guys I need help here and I'm eager to get your help, my software goes big wrong! :: Movavi Video Suite 18 General Discussions

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Te_Siyao

22 Jun, 2023 @ 6:11am

Guys I need help here and I'm eager to get your help, my software goes big wrong!

I imported a video material and then edited it. In the preview of the software, the effect was the same as I wanted, but when I exported it, the previously deleted clip reappeared in the work, causing my video to be very chaotic.
I have tried various methods, such as reinstalling the editing software, shutting down and restarting, modifying the registry, and so on. I have rendered them over ten times before and after, and each time the same error occurs.

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Showing 1-4 of 4 comments

76561198822185611 [developer] 22 Jun, 2023 @ 10:22pm

Hello! Please launch Movavi Video Editor, go to Settings>Preferences, open Accelerations tab and disable all the options available. This action should resolve the issue.

Te_Siyao

23 Jun, 2023 @ 12:36am

Originally posted by Movavi:
Hello! Please launch Movavi Video Editor, go to Settings>Preferences, open Accelerations tab and disable all the options available. This action should resolve the issue.

Sorry sir, but your method can't solve my problem

76561198822185611 [developer] 23 Jun, 2023 @ 9:56am

Originally posted by Te_Siyao:
Originally posted by Movavi:
Hello! Please launch Movavi Video Editor, go to Settings>Preferences, open Accelerations tab and disable all the options available. This action should resolve the issue.
Sorry sir, but your method can't solve my problem

Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the problem in detail. We will be glad to help you.

Te_Siyao

23 Jun, 2023 @ 6:41pm

Originally posted by Movavi:
Originally posted by Te_Siyao:
Sorry sir, but your method can't solve my problem

Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe the problem in detail. We will be glad to help you.

OK I'll, thank you. Wish to hear from you soon.