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Discussions Rules and Guidelines
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However i have to do that every time i start the game for some reason (switch from Full Window back to Borderless and then back to Full Window)
By third-party apps, I meant apps dev'd via open source and things that alter audio/video codecs.
I never would have though about software that alters codecs...
It's fine. I know that feeling. Long week here as well. I generally don't react to snarkiness over the internet because in your case, I know it wasn't out of malice.
But yes, a lot of people overlook programs/apps/.dll injectors that alter audio/video codecs.
It's honestly game troubleshooting 101. Like I said, it's pretty easy to overlook it and can be the easiest issue to miss. Guarantee if you had emailed Sega's suport team, they would have mentioned it as well.
Diagnosing this stuff is easy(for me at least)compared to trying to diagnose and explain to in plain english to some monkey suit overseas why they can't connect to their company network(overseas mind) server via a VPN using their mobile phones' hotspot connection....
Funny enough... I end up in almost that exact situation maybe once a month, and actually don't find it too hard anymore (unless the suit is angry, then you might as well just hang up on them). Granted I hate being the one to explain it still....
Just goes to show that everyone thinks differently!
Even thinking of this makes me cry a little bit inside.
There are also a few other threads from people having that same issue, so you may want to read through those too in case anyone has found other possible fixes.
That is easy-mode for me. Hard mode is the ones who think they know your job better than you, then try to get their teen/tween(usually my emails/calls(EDIT, which calls for me=chat/emails) are from the work at home types) to explain everything. Then having to tell them that you can't discuss the stuff with them and HAVE to speak to the adult. THEN the client getting upset because they totally don't understand all this tech and only their kid does! Then having to rebutt with:"Yes I understand sir/mamm, but since your work is considered confidential, family or not, only YOU have to be present! Failure to do so means I have to stop helping you and you having to re-submit a ticket and go through this all over again with another tech."
And emperor protect me if I get a call/email from an AU client asking why their kangaroo tied to a shoestring internet connection keeps dying when they try to access their US servers....over again, a VPN.
Casual mode for me, is trying to explain to them why all their wireless devices are lagging when they are all streaming/playing games.
Not sure about hanging on people as I don't do phone calls myself (there's a team for that)Speaking plainly, we rarely deal with the clients directly and more or less end up dealing with their IT supports, who can either be totally chill, or be full Sheldon from big bang theory. Usually when I get angry clients, I do my best to diffuse them. Then find out that they got misdirected to me because "steve" from T-1 Support misslabeled the ticket and just didn't want to deal with them! At that point, I bump it back to that rep and usually leave a note basically telling them, not to dump their customer on us.
Bonus points is the client demanding that we "reimburse" them for downtime. It's like:"Yo stupid, it's not US having the issue, it's YOU being bad!"
I found that the game was hitching about once every second - all audio and video would pause then resume at a regular tick, which was incredibly frustrating.
By chance, I found that the issue could repeatably be solved by alt-tabbing into my browser, then starting and stopping a video on youtube. I have no idea why this works but it does for me, and thought I'd share!