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emrekiratli has Aggressors: Ancient Rome

27 Feb, 2021 @ 11:18am

Game won't launch

Hello, like a couple of examples below, I cannot launch the game. It keeps going back to the launcher app. I tried the usual troubleshooting such as running in admin mode etc, but none of them solved my issue.

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Showing 1-15 of 28 comments

Pavel-Ku [developer] 27 Feb, 2021 @ 11:22am

Hello.
We apologize for inconvenience. It is a bit difficult to say what is the problem without any diagnostic information.
Could you please send us your aggressors.log file to info@kubat-software.com ?

Btw. if you have AMD GPU, it is quite possible that the bug is caused by AMD driver itself. Please download the recommended drivers and not the latest (not yet recommended) ones. We are happy to help with that too.

We will sort it out with you together.
Pavel

emrekiratli has Aggressors: Ancient Rome

27 Feb, 2021 @ 3:10pm

Thanks Pavel, I sent the e-mail. I also happen to have and AMD GPU (R7 360) with the latest driver 21.2.3 installed.

Pavel-Ku [developer] 27 Feb, 2021 @ 9:58pm

Hello again.
Yes this is very much the AMD drivers issues. You are using the latest version of drivers, not the recommended ones.
Here are drivers for your GPU https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-360, please install the Recommended driver 20.11.2 (link is https://drivers.amd.com/drivers/radeon-software-adrenalin-2020-20.11.2-win10-64bit-nov18.exe)
Unfortunately there is a bug in the latest AMD drivers causing the crash.
Please let me know if that fixed the problem.
Pavel

emrekiratli has Aggressors: Ancient Rome

28 Feb, 2021 @ 2:32am

Thanks Pavel. As you suggested, the driver change solved my problem and now I can enjoy your game.

Fenris

19 Mar, 2021 @ 7:39am

Latest AMD drivers 3/10/21 (21.3.1) still have not corrected this issue.

Last edited by Fenris; 19 Mar, 2021 @ 7:40am

Pavel-Ku [developer] 19 Mar, 2021 @ 7:48am

Originally posted by Fenris:
Latest AMD drivers 3/10/21 (21.3.1) still have not corrected this issue.

Latest drivers are the ones with the bug. Please install the Recommended driver 20.11.2.

Last edited by Pavel-Ku; 19 Mar, 2021 @ 7:49am

Fenris

25 Apr, 2021 @ 5:52pm

Latest AMD drivers as of 21.4.1 (4/13/21) still have not corrected this issue.

Pavel-Ku [developer] 25 Apr, 2021 @ 10:41pm

Hello Fenris,
thank you for an update. Yes, AMD is quite underwhelming this issue considering the severity of this.

We would really appreciate if you use this tool https://www.amd.com/en/support/kb/faq/amdbrt and report this crash to AMD yourself. It might speed up the process of fixing it.
Thank you in advance!

Last edited by Pavel-Ku; 26 Apr, 2021 @ 5:13am

Fenris

26 Apr, 2021 @ 5:07am

Sent.

Last edited by Fenris; 26 Apr, 2021 @ 7:09am

Fenris

6 May, 2021 @ 3:52pm

Latest AMD drivers as of 21.5.1 (4/30/21) still have not corrected this issue.

#10

Pavel-Ku [developer] 7 May, 2021 @ 1:26am

I was in touch with AMD two days ago and this is what I received.

Originally posted by AMD:
The reported issue has been already escalated to the relevant team within AMD. please wait for the next drive updates I apricate your patience in this regard please stick with the working 2020 drivers

Thank you for keep trying it and for the update.

Last edited by Pavel-Ku; 7 May, 2021 @ 1:36am

#11

Fenris

7 May, 2021 @ 8:14am

Originally posted by Pavel-Ku:
Thank you for keep trying it and for the update.

Thank you for creating a game so interesting looking that I've been patiently waiting to play it!

#12

Pavel-Ku [developer] 7 May, 2021 @ 8:26am

Originally posted by Fenris:
Thank you for creating a game so interesting looking that I've been patiently waiting to play it!

Do I understand it right that you are waiting for AMD to finally release drivers which will work?
There is already a workaround - you can install driver Adrenalin 2020 Edition 20.11.2 Recommended (WHQL)
https://media.discordapp.net/attachments/824375285074886715/824384579066265610/unknown.png

Let me help you if you don't know how to install it. I am happy to provide one-on-one support on our Discord.

#13