We have just launched a new ‘Endless Challenge Mode’ and ‘Zen mode’ update!

In the ‘Endless Challenge’ mode, you will fight to reach the top of the online leaderboards; taking on 3 different challenges, each with 2 levels of difficulty. The challenges you can compete in are:

• Speed: complete as many tickets as you can within 10 minutes.
  
• Time: earn a target amount of money as fast as possible by completing tickets.
  
• Perfection: respond to as many customers as you can but don’t make any mistakes.. One misstep and your game is over!

Feeling stressed out or overwhelmed? In Zen mode, you can complete tickets for as long as you wish without the risk of losing your job.

Both modes are now available and are integrated seamlessly with the original version of the game. You can access the new modes in two ways:

1. Through completing the game! By reaching any of the game's multiple main endings, the modes are automatically unlocked. Players who have already completed the game will see these modes unlocked immediately.
   
2. When booting the game, click on the BIOS option to manually activate the new modes. You may also uncover additional secrets in this menu!

Play it cool or amp up the competition- the choice is yours!

Tech Support: Error Unknown has also been shortlisted as a finalist at Momocon 2019, and our Lead Developer Kevin Giguère will be attending the event from May 23rd to 26th in Atlanta, Georgia. Stop by booth 1031 and find out if YOU are the best tech support specialist out there.

Hey everyone,

We've been reading all of your comments, praise, criticisms and bug reports, and I want to thank you for your passion concerning the game.

We've been hard at work producing a new patch which should cover a lot of issues you guys have been having with the game, including for our international audience in Germany and China. Please continue posting your issues in the forums and we'll continue to update the game accordingly.

Check out the full forum post, here!

Changelog for v 1.006:

• Difficulty icons now representative of the difficulty when mouse over
  
• Conway Domain email no longer appears multiple times (may only work on new games)
  
• Brother now has a proper reply about warranty on day 3
  
• Bora now properly replies when impatient on day 4
  
• Better feedback when the player fails a VIP warranty
  
• Spence's Oasis now properly updates when purchasing in categories
  
• Customer notes now marked as "used" when the upgrade is bought
  
• Some typos resolved
  
• In cat mode, Kamala now properly displays when a player fails a ticket
  
• Brother ending achievement properly triggers now
  
• Kamala no longer fires you if you forward the Indigo chat logs on day 9

German specific

• German title for the security code on Day 5 now displays properly
  
• Updated text fields to make text fits better on screen

Chinese specific

• Chinese Quasar website displays better
  
• Chinese emails display properly

Today is the launch of our story-driven adventure Tech Support: Error Unknown! The game is available for Windows, Mac and Linux at end of business day in the CET region and to celebrate the release, there will be a 10% discount for the week of launch!

https://youtu.be/O3--G3LVBEU
Tech Support: Error Unknown is a unique adventure game that recruits players as new-starters in the IT department of a large high-tech corporation. From a virtual desktop interface, you’ll chat with customers and colleagues via an organic procedural dialogue system, solving puzzles, making discoveries and decisions that radically affect the branching narrative. Will you serve the company, or sabotage it from within? The choice is yours.

Grab your copy with 10% off this week! 👇

https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/

In addition, Tech Support: Error Unknown will soon receive a free update: Endless Mode. Players will be able to fight to reach the top of the leaderboards, taking on 3 challenges at 2 difficulties;

>Speed: Complete as many tickets as you can within 10 minutes.

>Timed: Earn a target amount of money as fast as possible through completing tickets.

>Perfection: Complete as many tickets as you can, as fast as you can for a high score. First mistake ends the game.

We confirm that the release date leaked by Indigo is correct. Tech Support: Error Unknown will be launching for PC, Mac and Linux on February 27th!

Tech Support: Error Unknown casts players as new-starters in the IT department of multinational corporation Quasar Telecommunications, which, you soon discover, does not appear to be it what it seems. From the Spectrum OS virtual desktop interface, you’ll chat with customers and colleagues through an organic procedural dialogue system, solving puzzles and making discoveries and decisions that radically affect the eventual outcome. Will you serve the company, or sabotage it from within?

Every choice matters.

https://www.youtube.com/watch?v=O3--G3LVBEU
Want to get a taste of what it's like to work for Quasar? You can now download & play the demo here on Steam.

Join the Launch Day Live Stream through the store page and don't forget to wishlist the game so you'll be notified when it releases! 👇

https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/

>>THE COUNTDOWN HAS BEGUN TO THE LAUNCH OF SPECTRUM OS: 02-27-2019<<

JOIN OUR CAUSE, BROTHERS & SISTERS: https://techsupportgame.com/quasar

https://youtu.be/GBjhvU7GUyE
https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/

>>THERE IS A GREAT SECRET, WHICH MUST NOW BE DIVULGED.

QUASAR HAS BEEN LYING TO YOU, ITS CUSTOMERS AND THE POPULATION AT LARGE. THEY HAVE BEEN USING THIS LIE TO STEAL AND BLACKMAIL THEIR WAY INTO SUCCESS. DO NOT TRUST QUASAR. DO NOT LET THEM CHARM YOU WITH THEIR WORDS.

WE ARE INDIGO, AND WE INTEND TO TAKE THEM DOWN ONE WAY OR THE OTHER. IF YOU VALUE YOUR PRIVACY AND YOU VALUE OUR DEMOCRACY, STAND WITH US AGAINST THE USURPERS AND LET US FREE OUR NATION FROM THEIR CORRUPTION.<<

- INDIGO FOX

https://youtu.be/mJJicQ-Ei70
https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/

Quasar Telecommunications (NASDAQ:QTC, an Iceberg Interactive/Dragon Slumber company) today announced the expansion of its Tech Support services with the launch of a new direct-to-employee operating system, Spectrum OS, in the first quarter of 2019. This product will enable new and existing employees to work remotely via Windows, Mac and Linux, and will offer customers a more personal and efficient support service. The system quickly allocates support tickets with full visibility, security, and control.

A trial of Spectrum OS is available to Quasar employees now!

https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/

https://www.youtube.com/watch?v=qCSoZg29DWw
“Solid, uninterrupted Tech Support is essential for a modern telecommunications service – and Spectrum OS addresses many of the challenges encountered by employee and user alike regarding efficiency and performance.” said Robert Melville, Quasar’s Chief Executive Officer.

Kamala Corwyn, Quasar’s Tech Support Director adds “Quasar Spectrum OS allows our employees to simplify their operations, regain control of their work and increase defences to cyber threats, including blackmail and terrorism. Spectrum OS is an end-to-end solution, designed to meet the rising, data-driven, and multi-location management demands of our customers. It is the new generation of Tech Support.”

The full list of Spectrum OS features includes:

The heart of Spectrum OS, this live-chat software allows our Tech Support specialists to communicate with customers anywhere in the world. All problems can be solved with the dynamic conversation interface, while a timer tracks the duration of the call, for your convenience.

It is important for our Tech Support specialists to be in touch with their colleagues at all times, and Outmail is the perfect solution. Users can even download important attachments and avoid personal incrimination by reporting suspicious activity to their superior.

The gateway to the internet. Search the web, make secure payments and learn all about Quasar’s astonishing history. The Quasar Wiki will teach users all there is to know about Spectrum OS functionality.

Based on our established customer number allocations, our Tech Support specialists now have access to the most powerful account database in the world, including options to check individual warranties and device history, enabling more personal and efficient support.

This software enables Quasar employees to have direct access to customer phones, anywhere, anytime, with full functionality & GPS tracking. So Quasar is with you - wherever you go.

Learn more about Spectrum OS, Quasar Telecommunications and Partners:

Quasar LinkedIn[www.linkedin.com]
Quasar Facebook[www.facebook.com]
Quasar Website[techsupportgame.com]

We’re proud to announce our partnership with publisher Iceberg Interactive for Tech Support: Error Unknown, a story rich adventure game. In Tech Support: Error Unknown players assume the role of a tech support specialist who discovers that their new job is not at all what it seems. The game currently has a release slot of February 2019 for Windows, Mac and Linux.

Dragon Slumber’s Kevin Giguère: ”I wanted to present the opposite perspective to a situation most of us are familiar with and dread: dealing with tech support specialists. I think players will be charmed by the fresh and different experience the game has to offer."

Iceberg Interactive CEO Erik Schreuder adds: “We’re excited to add this game to our portfolio and will be aiding to its final polish over the coming months. We feel Tech Support will take gamers by surprise with its rich story where choices matter.”

https://youtu.be/rr9ULM5uzWk

“On behalf of Quasar Telecommunications, I am happy to welcome you to our family. You are part of our exciting new program allowing technical support specialists to work directly from home. Your new Spectrum system will connect you directly to our customers through the Support Desk.”

Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.

While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda? The choice is yours.

• Engage customers and colleagues through a novel procedural dialogue system
  
• Choose how to approach each situation in a sandbox computer environment
  
• Decide who to side with and unlock new gameplay
  
• Discover multiple major and minor endings
  
• Mouse-only controls make the game accessible for all

IT specialists in need of a job can apply for the vacancy now, by wishlisting the game today.

https://store.steampowered.com/app/781480/Tech_Support_Error_Unknown/