Hi! Sorry about this. Can you tell me what headset you are using?

HP Mixed Reality Headset 2018 New

Okay- I have an idea of what is going on. We have been looking into this problem for everyone. I am sorry for the wait on your support email. Have you already sent us your output log to owlchemysupport@google.com? If not, please send it our way so we can take a closer look.

Also, you said this was happening upon start? Was it the first time you started the game after download?

Thank you for keeping me updated. Let me know please!

I will send it!

Whats the output logs location on my pc?

My bad- here you go!

C:\Users\<YOUR USERNAME>\AppData\LocalLow\Owlchemy Labs\Vacation Simulator\output_log.txt

OR

%appdata%\..\LocalLow\Owlchemy Labs\Vacation Simulator\output_log.txt

Let me know if that works!

I sent it, What should I do now?

Being a software developer myself, I'm betting when the guys at Owlchemy Labs work out this issue they're going to smack their heads really hard. Something like this, which is super hard to track down, and hard for them to replicate will end up being something insanely stupid. Like one of our pieces of hardware sets some flag they don't usually think about that stops it launching, or something else is not how the game wants it to be on startup, but there's no error message, so it's not easy to fix.

It'll be likely very easy to fix once they work it out.

It's the working it out which is obviously proving difficult.

Which really sucks, as I bought this for my son for his birthday over six months ago, and we've never been able to play it :(

Originally posted by Blueberry Roller:

I sent it, What should I do now?

I am sorry for the wait. Would you please try the patch we just launched today? It is focused on SteamVR issues so that should help for your WMR headset. Link to info is here: https://store.steampowered.com/newshub/app/726830/view/2461728672264760049

Please let me know, and thank you.

(edited link, thanks Spoco2!)

^ That's the Job Simulator link. But I see you also have a release for Vacation Simulator! https://store.steampowered.com/newshub/app/726830/view/2461728672264760049

Going to try it now!

It works! You guys fixed it! Well, I only had time to make sure it gets into the game, and it does now! Woo Hoo! Thanks for fixing it guys!

Im going to test it sorry havnt seen these messages

It worked I can play again Thanks guys U are the best dev! ALEXIN!

Aw man I'm glad you guys can get past the black screen now but a few of us still can't. Oh well at least more people can play it and I'll keep this $30 deadweight in my library and hope for a miracle.

Originally posted by Xavier: Renegade Angel:

Aw man I'm glad you guys can get past the black screen now but a few of us still can't. Oh well at least more people can play it and I'll keep this $30 deadweight in my library and hope for a miracle.

Hey there! Sorry to hear you are still experiencing this. What headset are you using? It sounds like we need to look at your output log to find the correct next step.

Where to find the Output log:
C:\Users\<YOUR USERNAME>\AppData\LocalLow\Owlchemy Labs\Vacation Simulator\output_log.txt

OR

%appdata%\..\LocalLow\Owlchemy Labs\Vacation Simulator\output_log.txt

Please send that our way at owlchemysupport@google.com. We will be on the lookout. Thanks for letting us know!