Hi,



If you are having trouble with the game, we might need some more information on what exactly is going wrong. That's likely why we send you to this discussion. Below you'll find some guides on which information we need and how you can get it to us.

As a general rule, please tell us exactly what's going wrong and where. The more precise and detailed the description is, the quicker we can find - and hopefully fix - the problem you are having. Please add screenshots, the exact text of error messages, etc. as those are really helpful.

We might ask you for logs, which would require you to switch into debug mode. To do this:

1. Start the game.
   
2. When in the Paradox Launcher, scroll down to 'Game' and press the 'Launch' button for 'Open the game in debug mode'.

You have just started the game in debug mode.

Now, to get the logs.

1. Play the game until you run into the issue you are reporting on.
   
2. Close the game.
   
3. Open windows explorer and go to
   C:\Users\<your_user_name>\Documents\Paradox Interactive\Age of Wonders Planetfall\Logs
4. Find the latest log file using 'Date Modified'. The files should looks something like 'Game0806_1958.txt'.
   
5. Email the log to logs@triumphstudios.com with a link to the issue you posted.

Please always send logs to us by email. These logs might contain information - e.g. IP, specs, OS user name - that you'd rather keep private.

You can report bugs via our 'bug reports' forum, if you have a paradox account. Here you can fill out a form, add screenshot, save games, etc. and we'll have a look at it. To do this:

1. Go to the Age of Wonders: Planetfall - Bug Reports[forum.paradoxplaza.com] forum.
   
2. Sign-in on the top right of the screen, if you are not already. You can also create an account there if you don't have one yet.
   
3. To make a ticket, click the 'report bug' button in the top right or bottom right.
   
4. Fill out the fields in the form as best you can and attach screen shots, a DXDiag report, save games, etc.
   
5. Submit your report.

Didn't intend to have this be the big bug collection topic. Following up on reports in the topic is no longer feasible. So I'm closing the topic, sorry.

Instead, please have a look if there are already discussions with a similar topic. If not, start a new discussion so we can help you there.
Or book us a support ticked via our Age of Wonders: Planetfall - Bug Reports[forum.paradoxplaza.com] forum as noted above.