Originally posted by troinliveshere:

Update: Updating Windows was probably the same solution but it's too early for me to tell at the time I'm typing this.

On New Game Plus, if I die too many times after I fall out of the well painting, the game freezes the computer on a black screen and I'm forced to sign out or restart the computer since the screen refuses to leave the black screen. This is exactly what I mentioned with the credits. This is especially frustrating because Sarah is too hard for me and New Game Plus is supposed to be a harder mode, so having this bug occur with possibly similar triggers is just painful!

Hey there,

Would you mind filling out the below information, either on here or via email, so we can seek to resolve the bug?

- Date the issue was encountered
- Game version number
- Console (PS4, Xbox, Switch, PC)
- Frequency of issue (does it happen 10/10 or only 1/10 times?)
- At what stage/level are you experiencing the issue?
- Which language are you using?
- What country are you in?
- Can you provide any video footage / screenshots of the issue?

You can reach our support at support@blowfishstudios.com!

Thank you!

Originally posted by Chan:

Originally posted by troinliveshere:

Update: Updating Windows was probably the same solution but it's too early for me to tell at the time I'm typing this.

On New Game Plus, if I die too many times after I fall out of the well painting, the game freezes the computer on a black screen and I'm forced to sign out or restart the computer since the screen refuses to leave the black screen. This is exactly what I mentioned with the credits. This is especially frustrating because Sarah is too hard for me and New Game Plus is supposed to be a harder mode, so having this bug occur with possibly similar triggers is just painful!

Hey there,

Would you mind filling out the below information, either on here or via email, so we can seek to resolve the bug?

- Date the issue was encountered
- Game version number
- Console (PS4, Xbox, Switch, PC)
- Frequency of issue (does it happen 10/10 or only 1/10 times?)
- At what stage/level are you experiencing the issue?
- Which language are you using?
- What country are you in?
- Can you provide any video footage / screenshots of the issue?

You can reach our support at support@blowfishstudios.com!

Thank you!

I don't know. It's happening again and it seems to be completely random with no pattern. I really hope I'm talking to an actual human being and not a bot that the publisher's sent. You seemed to have ignored the edit I made to the comment and why would you be asking about the console when this is on a Steam forum.

Hi there,

The above post is a human. As am I. Sorry to hear you're having issues with crashes. I don't get too many reports of crashes and there may not be much we can do as its usually isolated to an individuals setup and cannot be replicated on my side which means its extremely difficult to fix. Please do send the above information as requested as it my shed some further light on the issue. If you haven't sent it yet, please put the information in this form. https://www.causticreality.com/support

In the meantime. as mentioned, crashes are a very infrequent issue but in the past they have been resolved by disabling software running in the background. This could be anything from streaming/video capture to virus scanners.

I hope it helps.

Clinton

Originally posted by Caustic Reality:

Hi there,

The above post is a human. As am I. Sorry to hear you're having issues with crashes. I don't get too many reports of crashes and there may not be much we can do as its usually isolated to an individuals setup and cannot be replicated on my side which means its extremely difficult to fix. Please do send the above information as requested as it my shed some further light on the issue. If you haven't sent it yet, please put the information in this form. https://www.causticreality.com/support

In the meantime. as mentioned, crashes are a very infrequent issue but in the past they have been resolved by disabling software running in the background. This could be anything from streaming/video capture to virus scanners.

I hope it helps.

Clinton

Okay, thank you