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If you are running the game on a recent Intel platform I'd make sure your BIOS is up to date otherwise you might run into those issues that made the news last year.
I checked my BIOS and it is up to date.
How would I go about doing that?
I took this screenshot of what my EAC contents look like inside the Hell Let Loose folder. Do I seem to be missing something or is this what it's supposed to look like?
We've moved your thread across to the Report a Problem section so we can offer further support!
We're sorry to hear you're having this issue with this error.
Thank you for sharing your solutions so far!
Could you please send us your DxDiag information - you can do this by following the steps below:
1. Hold down the Windows Key and press R
2. The Run dialogue should appear. Type dxdiag in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Attach the DxDiag.txt file in a reply to this e-mail.
Once we've received this information, we can take a closer look and hopefully help resolve the issue.
Do let us know how you get on!
Regards,
Team17 Support