Constant Crashing on Fast Forward :: Helium Rain Bug reports

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d10sfan 16 Sep, 2018 @ 9:41am

Constant Crashing on Fast Forward

This seems to happen once I've traveled to about 2 or 3 systems. Once I trigger another travel and click fast forward, the game will crash.

I'm on Ubuntu 18.04 and using the Vulkan mode. Without it, the background for all the menus was white. Let me know if there's any logs that could be helpful.

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Showing 1-15 of 18 comments

Stranger

16 Sep, 2018 @ 9:43am

Hi ! Sorry that you're having trouble. Can you email us over at contact@helium-rain.com, and send us the save file ? Save slots are located in "~/.config/Epic/HeliumRain/Saved/SaveGames/" and would look like SaveSlotX.json.gz. We'll take a look.

d10sfan 16 Sep, 2018 @ 9:47am

Thanks for the response. I've sent an email with the Saved folder, should have everything needed there. Looks like there were some crash reports stored in there as well.

Stranger

16 Sep, 2018 @ 10:46am

I'm afraid we didn't receive it. Maybe the full folder was too big ? The save file itself is more than enough if it crashes all the time.

d10sfan 16 Sep, 2018 @ 11:09am

I sent it again, this time as a google drive link. Did you receive?

Stranger

16 Sep, 2018 @ 11:10am

We did. I'll keep you informed.

d10sfan 16 Sep, 2018 @ 11:10am

OK great!

Stranger

16 Sep, 2018 @ 11:23am

I'm guessing you're running AMD hardware, since Nvidia usually works well with OpenGL ?

I've confirmed that the crash is caused by Vulkan. One Vulkan call in our game engine resulted in an error and the game terminated as a result. That call looks like something pretty normal, so I'd start by looking at your driver version to check if something more recent exists.

We'll probably look into an engine upgrade on our end at some point, but I'm not sure when, and I'm not sure your problem is caused by the engine in the first place.

d10sfan 16 Sep, 2018 @ 11:27am

I'm using Nvidia, not AMD. I'm on the most recent vulkan beta version (396.54.05). Haven't run into any other issues with other games.

I tried opening the game with opengl again, and the actual game just shows white as well (I can see the icons, but the graphics are just white).

d10sfan 16 Sep, 2018 @ 11:29am

For reference, this are my system specs: https://pastebin.com/zJ8VvmWW

Stranger

16 Sep, 2018 @ 11:32am

That's even stranger - we don't recommend Vulkan on Nvidia because it's unstable, but OpenGL normally works out of the box. Are you running the proprietary driver ?

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