Frequently Asked Questions (FAQ):
• 1.Is it possible to get a refund for my recently purchased DLC (and/or in-game boosts)?
  
• A. Refunds are subject to Steam Policy and therefore all DLC & in-game purchases will be non-refundable.
  
  
• 2. What will happen to my Metro Conflict: The Origin account post-closure?
  
• A. Since we will be closing MCTO services for all regions with no future plans for re-launch, all user data will be deleted once service becomes terminated.
  
  
• 3. What will happen to the community (Discord/Forums/Hub) from now until the closure date?
  
• A. Community will remain intact for the duration of the sunset period. We will continue to communicate with all users until the scheduled termination date.

Cheers

MC Team

Hi everyone,

We have resolved the D2 Error and servers are back online.
Thank you once again for your patience and understanding!

If you would like to gain access to create your own custom room within the game, please join us at our Discord[discord.gg] and read up on the lastest announcement.

Thank you

MC Team

Hi all,

We are currently aware of the D2 error server issue and are looking into correcting the problem as soon as we can.
We apologize for lack of immediate follow up on this issue.

Once we have resolved the problem, we will make another quick follow up announcement.

Thank you for your understanding.

MC Team

Server maintenance is now complete.

------------------------------------------------------------------------------------


Agents,

We are planning to shut down our servers for our patch update on March 23rd during the following times:

PST) 5:00PM ~ 7:00PM (March 22)
EST) 8:00PM ~ 10:00PM (March 22)
BRST) 11:00PM (March 22) ~ 1:00AM
GMT) 1:00AM ~ 3:00AM
CET) 2:00AM ~ 4:00AM
CST) 09:00AM ~ 11:00AM
KST) 10:00AM ~ 12:00PM

Thank you!
MC Team

It is with great disappointment that we must announce Metro Conflict: The Origin’s service closure scheduled for June 21st 2018.
For the past 5 months, we’ve gone through many obstacles together solely because of dedicated community members sticking it out alongside us throughout thick and thin. We are sincerely grateful to have such a great bunch of folks coming together as MCTO’s community.
The decision to sunset MCTO was a very difficult and disheartening one to make. Nevertheless, we’ve determined that further development of MCTO was not going to be realistically possible.
We will continue to operate our servers for the next few months in order to transition into final game closure. We will be disabling in-game stores (cash) as well as DLC packages immediately. Final schedule for server shutdown will be on June 21st 2018. (Detailed schedule TBA)

We will be performing server maintenance tomorrow (March 22nd Friday) 10:00AM KST.

Server Maintenance:
• 1. Discontinuation of DLC and in-game micro-transactions

Thank you all for being a part of this wonderful community. We would like to sincerely thank each and every one of you for all the feedback and support you’ve provided for the past 5 months.

Frequently Asked Questions (FAQ):
• 1. Is it possible to get a refund for my recently purchased DLC (and/or in-game boosts)?
  
• A. Refunds are subject to Steam Policy and therefore all DLC & in-game purchases will be non-refundable.
  
• 2. What will happen to my Metro Conflict: The Origin account post-closure?
  
• A. Since we will be closing MCTO services for all regions with no future plans for re-launch, all user data will be deleted once service becomes terminated.
  
• 3. What will happen to the community (Discord/Forums/Hub) from now until the closure date?
  
• A. Community will remain intact for the duration of the sunset period. We will continue to communicate with all users until the scheduled termination date.

We sincerely thank you all for your feedback, constructive criticism, and insight on MCTO.

Thank you

MC Team

Agents,

Thank you for participating!
Please check your in-game mailbox to claim your prize.

Check out their videos:

NewaZusa
https://www.youtube.com/watch?v=H9bxWb6WyJA&t=14s

-Hayavin-
https://www.youtube.com/watch?v=-NDL5Z3shp0

CryingWolf
https://www.youtube.com/watch?v=eFk4OkxG7n0

vinoth
https://www.youtube.com/watch?v=mWUuqAnUnck

Half-Fast
https://www.youtube.com/watch?v=wL_wZ3XAlOU

badone101
https://www.youtube.com/watch?v=pLBDJ494gOI

AF01
https://www.youtube.com/watch?v=S_2xzyK_hPI

Need-Faith
https://www.youtube.com/watch?v=xmUm2QA7TFE

Lila
https://www.youtube.com/watch?v=nRIjrv2Jm6o

Thank you!
MC Team.

Event Period: 2018.03.09 ~ 2018.03.12
If you upload a video on YouTube during the event period, you can get 30-day XP 50% booster ($9.99) for FREE!

How to participate:
1. Play MCTO.
2. Record a video of your gameplay.
3. Post it on YouTube.*

*The title must be "METRO CONFLICT WEEKEND EVENT".
*Don't forget to tell us your call sign in description.

Rules:
1. Only videos uploaded during the event period can receive a prize.
2. Only one prize per person.
3. Prize is non-transferable and non-refundable.
4. Do not use other user's videos. Video must be your own recording.
5. No abnormal program use, offensive language, and advertisement
6. Please make sure to follow our rules of conduct.
http://www.metroconflict.com/rules-of-conduct.html

Please note: Your InApp booster pack purchase will work in conjunction with our Weekend boost event!

Schedule:

Thank you!
MC Team.

We have suspended the following users for violating our rules of conduct. If you are in the list, you are permanently prohibited from access to Metro Conflict: The Origin. If you think you are suspended for an unjustifiable reason, please send us related materials and detailed explanation at mcsupport@redduck.com or join our discord channel: https://discord.gg/VrNqwn2

CoCu***
mikej3***22
Cat***
P***lNK-_-
Ha***aHUN
Sh***pouf
Pi**
H***nthisRhino
GWX**L
St0***
-V***riapus-
_***ИНГ_
N**k67
jo**ey
Kri***S

Thank you!
MC Team.