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My son really wants to play this game. I know it hasnt launched but how can we get it?

Hello, all. The problem I am having with this game is that it is stuck at the screen saying "Logging in as (username)..." Any known fixes? I have tried verifying the integrity of the game's files, uninstall and installing again. Please help, this is pain....

I'm asking this to Fortell Games, Inc.

the title is self explanatory