Left 4 Dead 2

Left 4 Dead 2

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JAiZ 24 Sep, 2020 @ 8:32pm
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Update bug and issue reports
This post is no longer relevant nor checked. Use the "Dev Thread: TLS Community Testing" post for reports and discussion instead
For your convenience, click here to be taken to that post.

With the Last Stand Update having just released, there's been a few issues and bugs that have cropped up. Rest assured, we've spent the past hours working on fixes in order to get them out as soon as possible.

The main issue of servers crashing appears to be related to the sudden influx of players joining the game while the servers are still in the middle of processing the update's new contents, as well as a discrepancy in some files that didn't update and sync properly.
The small dip in performance is due to the large amount of content we've added, all the vscript changes, map files, and everything else builds up and requires PCs to perform a bit more than before, but this is completely normal. The official servers are already sorting themselves out, and we'll have fixes in place soon.

As for other issues people have been experiencing, the vast majority are related to mods and add-ons, specifically the following:

- Mods that change the main menu UI layout. These will not list the Last Stand campaign or other UI changes by default, as the add-on author will need to update their .res files to support it.
- Mods that alter the sequence order. Also known as mods that alter character animations.
- Mods that alter scripts will cause the guns/items to break until they get updated. This applies specifically to the CS weapons and is why some people have been experiencing invisible guns.

In general; script mods, HUD mods, survivor mods and animation mods will need to be updated in order for them to be compatible with the update. The required changes for these mods are simple though, and shouldn't take long to implement.

Now, finding and fixing bugs isn't easy. Not only do the issues need to be documented, but we need to figure out how to reproduce each one reliably, then do it a couple times, try out dozens of variations to narrow down what might be causing it, and then finally figure out what exactly is causing it before being able to look into how it can be fixed.
Therefore, all the reports and info we've been receiving so far have been extremely helpful in locating and fixing issues, so thanks for all the support and reports!

When reporting bugs or issues, make sure to remember the following:
- Don't use any add-ons or mods when testing
- Restart your game to prevent any scripts from taking place
- Play on an official, vanilla server
- Give as many details as possible in relation to the issue
- If you already know how to reproduce an issue, let us know each and every detail
- Console outputs can help us a lot! Make sure to check it after running into issues, chances are the console will say exactly what's going wrong.
- Use net_graph 4 in recordings and screenshots

As is the nature of QA, we investigate every report further and try to figure out the causes to the best of our ability, so don't hesitate to share all the information that you may have, even if you're letting us know that you haven't experienced a specific issue. It's likely that many of these are relating to already fixed issues, or are unrelated to the update, so figuring out all the details is always useful.
All information will help, whether it's console outputs, crashlogs, or just what you were doing before the bug happened - so even if the information seems menial or unimportant, include it anyway; The more details we can work with, the faster we can start fixing.
Thanks again for your understanding and support!

We're not always able to respond to each and every comment here or in the forum as a whole, but we read this thread and check in the various community hubs on a regular basis to document everything, so even if you don't see us around, rest assured we are keeping track of everything with a watchful eye.

If you'd like to proactively help out with the testing process, make sure to check out our Dev Thread for additional active discussion of issues and ideas.
Last edited by JAiZ; 25 Oct, 2023 @ 10:11am
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Showing 1-15 of 4,203 comments
seansatake 24 Sep, 2020 @ 8:35pm 
my roblox noob tank and barney half life 1 smoker are missing from my add-ons when i play the game (also make it so that css weapons are not forced on us like make it a setting)
Kazma 24 Sep, 2020 @ 8:39pm 
Bill's smoke particles is missing mainly. Also his melee weapon on his back is missing, but I see that it's kind of listed here
JAiZ 24 Sep, 2020 @ 8:44pm 
Originally posted by Kazma:
Bill's smoke particles is missing mainly. Also his melee weapon on his back is missing, but I see that it's kind of listed here
His smoke particle was intentionally not added, since upon death it would cause his smoke to levitate mid-air, far above his body.

In regards to the missing melee weapon, we need more info (like the post says), cause we can't pinpoint the exact cause of the issue. It's one of the more harmless issues, but we want to be thorough with our hotfix
Aquanoxis 24 Sep, 2020 @ 8:46pm 
The host (dedicated and official servers) will crash when the player using in-game voice chat.
MAH POINT 24 Sep, 2020 @ 8:46pm 
The "in game voice chat crashes the game" one: The push to talk key has to be held down for several seconds, maybe 10+ and it doesn't happen right away, but after a few moments the server will time out. I was able to replicate this reliably with friends in multiple servers, official, best available dedicated, my own dedicated server, and local host across both campaign and vs modes.
Also it's not the GAME that crashes it's the SERVER. just to be clear.
Ignis Shadowflame 24 Sep, 2020 @ 8:52pm 
On the finale of Dead center I got all 13 gas cans and survived the 10 minutes on tank run but could not complete the finale. There was no escape area marked.
Last edited by Ignis Shadowflame; 24 Sep, 2020 @ 8:55pm
RAIDEN 24 Sep, 2020 @ 8:54pm 
No tactical shotgun for most of the campaign. Is that a bug? Or just terrible game design?
JAiZ 24 Sep, 2020 @ 8:57pm 
Originally posted by Dr Schitlipz:
No tactical shotgun for most of the campaign. Is that a bug? Or just terrible game design?
That is the AI director. The office in the junkyard has 2 guaranteed T2 spawns, the director decides which 2 guns should spawn there, so it's different every time.
seansatake 24 Sep, 2020 @ 9:01pm 
Originally posted by seansatake:
my roblox noob tank and barney half life 1 smoker are missing from my add-ons when i play the game (also make it so that css weapons are not forced on us like make it a setting)
did the special infected skins break i reinstalled the smoker mod and yet my smokers are still normal
Kazma 24 Sep, 2020 @ 9:02pm 
Originally posted by JAiZ:
Originally posted by Kazma:
Bill's smoke particles is missing mainly. Also his melee weapon on his back is missing, but I see that it's kind of listed here
His smoke particle was intentionally not added, since upon death it would cause his smoke to levitate mid-air, far above his body.

In regards to the missing melee weapon, we need more info (like the post says), cause we can't pinpoint the exact cause of the issue. It's one of the more harmless issues, but we want to be thorough with our hotfix


Alrighty, so when it comes to his melee weapon. The only info I can give is whenever he picks one up and switches out, it doesn't show up on his back. I've followed the 5 steps up above and it has I've gotten the same results. Sorry that this might not have been much info, it's a minor thing so it's kind of hard to explain it.
JAiZ given the L4D2 community may not be as used to sourcemod breaking as others it may be useful to mention how i update sourcemod on hl2dm if an update wrecked it.

1. Backup the existing files.
2. Download the latest metamod snapshot and put the new dll/so files in the bin folder.
3. Download the latest sourcemod snapshot and add the new dll/so files in the bin and extensions folders.
4. Add the new gamedata files in the gamedata folder.
5. Update any other extensions or metamod addons that got broken.

The sourcemod community is always pretty quick so those updating to these latest versions should have improved stability if the update changed hooks. This is especially relevant for Windows based servers.
Frank Blaskovich 24 Sep, 2020 @ 9:07pm 
Server is enforcing consistency for hunter_1.mdl, but I have no hunter mods?
seansatake 24 Sep, 2020 @ 9:18pm 
Originally posted by seansatake:
Originally posted by seansatake:
my roblox noob tank and barney half life 1 smoker are missing from my add-ons when i play the game (also make it so that css weapons are not forced on us like make it a setting)
did the special infected skins break i reinstalled the smoker mod and yet my smokers are still normal
So i found out what is going on with special infected skins
due to the l4d1 Special infected being added in game now special infected skins will only show up on l4d2 maps
fix it before special infected skin makers get flooded
Mrpoke 24 Sep, 2020 @ 9:27pm 
Minigun's bullets aren't damaging the smoker's tongue.
gabsF 24 Sep, 2020 @ 9:27pm 
this is really awkward, i didn't have an single issue with the update, i mean, i did once, when my game crashes everytime when i load up a map, but it didn't crashed when i join a mid-game, the fix for this was to verify the game files and it was working flawless, even with some survivor/infected swap model mods, reanimated items mods, weapons mods, me and my friends didn't have an issue with it, i kinda hope the team makes fixes for those that are experiencing these issues
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Date Posted: 24 Sep, 2020 @ 8:32pm
Posts: 4,203