Hello,

It looks an issue related to the anti-virus program you are using. Please refer to the guide below:

A. Terminate the anti-virus program you are using.
( Not pausing the program, terminate it completely. )

B. Verify Integrity of Game Files. Please check the link below:
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

C. Run the game again.

D. If the issue has been solved, set your anti-virus program not to make it to check the directory where the game is installed.

E. Run your antivirus program and enjoy the game.

Dandylion is a small independent game studio and little known to the people. And the game they made(=Troubleshooter) is also little known to the people. Some antivirus programs regard the files that are essential for the game as 'unidentified and dangerous' and they delete or isolate those files. In many similar cases of yours, this is a direct cause of the issue.

If the issue persists, please let me know again.

The problem persists I had tried all of this but I tried it all again following your steps and nothing changed the game acts like its going to start then the button just changes back to play and nothing else happens Ive also purged this from my harddrive and reinstalled and the same thing happens with it same process

Now there is only one way we can use it. You send us your log file manually and we analyze it and find out the cause. Please follow the guide below:

Go to your Steam LIBRARY → in the list on the left, hover the mouse cursor on Troubleshooter: Abandoned Children and click right mouse button. → Properties... → Installed Files → Browse... → (Troubleshooter installed folder is opened) → Release → bin → run LogTransporter.exe

Also, if you check "Include all log files" when you send the log file, it will help us figure out the problem.

i reinstalled my windows, after downloading the game again i also have this problem.

Originally posted by King Castor:

i reinstalled my windows, after downloading the game again i also have this problem.

Please send us your log files.

You can easily send us your log files using [Option] → [ERROR REPORT].

Also, if you check "Include all log files" when you send the log file, it will help us figure out the problem.