Game won't run :: RefRain - prism memories

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RefRain - prism memories - > General Discussions > Topic Details

IcedNote 5 Nov, 2023 @ 2:27pm

Game won't run

I've browsed previous threads but I'm not sure what's going on. I have a fairly new/powerful PC and even the recommended settings aren't working.

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Showing 1-6 of 6 comments

NP_KOMODO [developer] 6 Nov, 2023 @ 10:08am

Hi, can you please first check and make sure your graphics card is updated, and verify the Steam files.

If you are still running into issues, if you can give me the following information about your PC:

CPU
Graphics card
Version number of installed graphics driver
Size of System Memory
OS Version
Antivirus being used
Your region

Additionally, if you can find any errors in Windows Event Viewer related to the game files, please include that report as well. You can find information on how to do that here: https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

IcedNote 6 Nov, 2023 @ 12:35pm

Originally posted by Nick_Komodo:
Hi, can you please first check and make sure your graphics card is updated, and verify the Steam files.

If you are still running into issues, if you can give me the following information about your PC:

CPU
Graphics card
Version number of installed graphics driver
Size of System Memory
OS Version
Antivirus being used
Your region

Additionally, if you can find any errors in Windows Event Viewer related to the game files, please include that report as well. You can find information on how to do that here: https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/

Thanks, Nick. Files were already verified and graphics card was already updated. Windows Event Viewer didn't log any errors when I tried to launch RefRain.

CPU: AMD Ryzen 7 5700X 8-Core Processor 3.40 GHz
Graphics card: NVIDIA GeForce RTX 3070 TI
Version number of installed graphics driver: 546.01
Size of System Memory: 16gb RAM
OS Version: Windows 11 Home
Antivirus being used: Windows Security
Your region: US

NP_KOMODO [developer] 8 Nov, 2023 @ 8:10am

Ok, I'll look into it and see what I can figure out. Apologies for the issues!

IcedNote 13 Nov, 2023 @ 5:21pm

Originally posted by Nick_Komodo:
Ok, I'll look into it and see what I can figure out. Apologies for the issues!

Hey. Anything on this? Wondering if I need to initiate a refund or not. Thanks!

NP_KOMODO [developer] 20 Nov, 2023 @ 6:08am

Hi, we can't figure out what could be causing this. Apologies on that. I would suggest getting a refund if it will still not work on your system.

We're sorry we couldn't figure it out.

IcedNote 20 Nov, 2023 @ 3:17pm

Originally posted by Nick_Komodo:
Hi, we can't figure out what could be causing this. Apologies on that. I would suggest getting a refund if it will still not work on your system.

We're sorry we couldn't figure it out.

Ah that's too bad. Thanks for looking into it!

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RefRain - prism memories - > General Discussions > Topic Details

Date Posted: 5 Nov, 2023 @ 2:27pm

Posts: 6