Response from Fanatical :: Overfall Off-Topic Discussions

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Maxter1o2 1 Apr, 2021 @ 9:05am

Response from Fanatical

lets just say they don't sound pleased with this devs doing.

"quote"

(Fanatical Customer Service Area)

Apr 1, 2021, 16:53 GMT+1

We are aware of an issue with Steam keys for Overfall, which we sold in our Origins Bundle in 2018.

We are in contact with the original publisher and developer to rectify the issue as quickly as possible, and will provide more details therein. We strongly refute any unfounded allegations around trust and can assure you that Fanatical continues to act with integrity, ensuring that all of our products are officially licensed.

We will email back with more information as soon as we have spoken with the publishers and developers.

Customer Service Team,
Fanatical.com

"quote end"

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Showing 1-12 of 12 comments

Brother PaciFist 1 Apr, 2021 @ 9:06am

thank you for the information and your time.

Brother PaciFist 1 Apr, 2021 @ 9:07am

I got a response too.

We are aware of an issue with Steam keys for Overfall, which we sold in our Origins Bundle in 2018.

We are in contact with the original publisher and developer to rectify the issue as quickly as possible, and will provide more details therein. We strongly refute any unfounded allegations around trust and can assure you that Fanatical continues to act with integrity, ensuring that all of our products are officially licensed.

We will email back with more information as soon as we have spoken with the publishers and developers.

Customer Service Team,
Fanatical.com

๖Leelah 1 Apr, 2021 @ 9:08am

Uchuu

1 Apr, 2021 @ 9:08am

Got the same response from my ticket. Due to the volume, they're copy+pasting.

BrokenDreams 1 Apr, 2021 @ 9:09am

Got same. There are right and wrong ways to handle this, and it's clear Fanatical is not the one who initiated this, and it's premature for the witch hunt against the dev (yet). People need to have some patience and let this settle out. It's not like your Valheim key was revoked.

fukot.sk [>] hidden bored gamer 1 Apr, 2021 @ 9:10am

This is only possible because Valve allows unlimited revocation of codes.
Anytime, even after 10-20 years. See link https://gtm.steamproxy.vip/discussions/forum/1/2906376154320793429/
Fsnatical is innocent. Whoever has access to the codes will wait months, years before making a payment to complain and can revoke codes. Then no one has anything to do with it. You have no money, no code. That's how it works for years!

Brother PaciFist 1 Apr, 2021 @ 9:11am

I got a dev revoking a key from me for leaving a bad review. That was a bold move.

Maxter1o2 1 Apr, 2021 @ 9:12am

Originally posted by Uchuu:
Got the same response from my ticket. Due to the volume, they're copy+pasting.

I can't blame them for doing so because between the Response at the top of the Steam forums from a dev saying bad bad 3rd party sites and being sold on Fanatical site and making Fanatical look bad for no reason they are prob on full damage control at no fault of their own. Crap like this can kill a business/consumer trust even if it was no fault of their own in which for this game we do know it was not Fanatical fault but just stating.

TheFourteen has Overfall

1 Apr, 2021 @ 9:13am

Good to know they're taking this serious. I mean, WTF were the devs thinking?

TehJumpingJawa has Overfall

1 Apr, 2021 @ 9:30am

Cheers OP, let's keep this thread near the top.

#10

ShannonApple has Overfall

1 Apr, 2021 @ 9:34am

I have reported this dev to Steam. I have NEVER bought a key on the grey market. Every single game I own is bought here on Steam, Humble, Fanatical or GMG, licensed sources. I am furious to see this.

If a developer can just revoke a key like this anytime they want, it undermines the integrity of the platform.

#11

haloboi

1 Apr, 2021 @ 9:41am

Originally posted by ShannonApple:
I have reported this dev to Steam. I have NEVER bought a key on the grey market. Every single game I own is bought here on Steam, Humble, Fanatical or GMG, licensed sources. I am furious to see this.

If a developer can just revoke a key like this anytime they want, it undermines the integrity of the platform.

Exactly, they actually have probably breached Steams Terms by doing this and should be removed from the platform entirely for doing so.

#12

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Overfall > Off-Topic Discussions > Topic Details

Date Posted: 1 Apr, 2021 @ 9:05am

Posts: 12