Please note that we can only offer limited technical support and assistance on the forum here.

For technical support refer to our support site which is kept up-to-date with the latest or recent known issues, solutions and workarounds.

http://www.daedalicsupport.com/en/

Alternatively you can drop by the official The Long Journey Home Discord channel[discordapp.com] and talk to the developers.

Well, yes, there are things that are invaluable to know:
Your operating system.

A brief description of the issue.
Where you purchased the game.

If you want to contact us directly, use the support form on our website: http://www.daedalicsupport.com/en/support-formular/ )

Some files which we usually need at some point in the support process:
A dxdiag file (Windows)
To generate this, please press the Windows + R key simultaneously, then enter "dxdiag" and click on "Save all information" in the following window.

Thank you so much for your on-going support!

Take care,
Your Daedalic Entertainment Community Team