Please use Steam's 'Search Discussions' search box, to first look for other player threads about the same issue. We will often mark threads with a blue tick checkmark to show an answer was found in that thread, that resolves that particular issue.

On our Ubisoft Support website, we have a helpful guide explaining what troubleshooting steps you can perform for various crashes, performance issues, installation and download issues here -
https://www.ubisoft.com/help?article=000061047

We also have other self-help guides you can find by searching for your game title on our Ubisoft Support website, here -
https://www.ubisoft.com/help

Settings File location:
%USERPROFILE%\Documents\My Games\ACRussia\ACCGame\Config\

Save File location:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<User-ID>\1850\

Ubisoft Connect launcher required:
This game also requires the Ubisoft Connect launcher to play.
Originally the game came bundled with our older game launcher, Uplay.

Please download our new launcher, Ubisoft Connect, from this website - https://ubisoftconnect.com/


If you can not find the answer in the forum, or perhaps you need help with your Ubisoft Account or game activation, you can always contact us via our other support channels too, where we will aim to get back to you within 48 hours if possible -

Ubisoft Support website/Live Chat - https://www.ubisoft.com/help
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support