Game won't open after downloading today's update :: Umamusume: Pretty Derby General Discussions

Umamusume: Pretty Derby

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Labo

5 Aug @ 1:23am

Game won't open after downloading today's update

Tried to play the game now and there was an update for it available. Downloaded it and now the game simply won't launch and the verify option says all files are as they should be.

Checked the antivirus and no files were flagged or quarantined.

Did anyone else have this issue?

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Showing 1-9 of 9 comments

Akermoon

5 Aug @ 1:34am

I have that problem too

Labo

5 Aug @ 1:36am

I found some error logs in the Event Viewer:
Faulting application name: UmamusumePrettyDerby.exe, version: 2019.4.31.23231, time stamp: 0x6152dd43
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff6c3742e9c
Faulting process id: 0x0x5428
Faulting application start time: 0x0x1DC05E33DB85FA6

0 issues on any other game or application here.

0xc0000005 is invalid memory access.

Alkopoligami CASE.GIFTS has Umamusume: Pretty Derby

5 Aug @ 1:42am

same, game wont start. like there no error, went ahead and reainstalled bcs nobody on discord had this problem today, and now can even redownload the game, fml

Labo

5 Aug @ 1:44am

Originally posted by Alkopoligami CASE.GIFTS:
same, game wont start. like there no error, went ahead and reainstalled bcs nobody on discord had this problem today, and now can even redownload the game, fml

If using Windows 10 or 11, type Event Viewer in the start menu searchbar and open it. Then go to Windows Logs -> Applications and check if there are error logs there. I imagine it is the same issue I had.

Last edited by Labo; 5 Aug @ 1:45am

Garborg

5 Aug @ 1:50am

I am playing fine but client hanging during some some events like new ranking splash screen after a Team Trial win.

Labo

5 Aug @ 5:25am

Another update was released today and it seems to have fixed my game.

Draco Mundi has Umamusume: Pretty Derby

19 hours ago

Originally posted by Labo:
I found some error logs in the Event Viewer:
Faulting application name: UmamusumePrettyDerby.exe, version: 2019.4.31.23231, time stamp: 0x6152dd43
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff6c3742e9c
Faulting process id: 0x0x5428
Faulting application start time: 0x0x1DC05E33DB85FA6

0 issues on any other game or application here.

0xc0000005 is invalid memory access.

Just checked the logs and I'm having the same exact issue. It works on my laptop and Steam Deck, but on my gaming computer it's failing to access the memory? that's wierd

Last edited by Draco Mundi; 19 hours ago