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Sorry to hear that you are having trouble launching the game despite your troubleshooting.
If you haven't already I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full.
Any trouble, just let us know.
- Ubisoft Support
As I have stated in the post, I have already:
-Tried all trouble shooting methods
-Submitted a Support Ticket on the Ubisoft website.
I just checked my support ticket last night and still haven't recieved a response. I will try to link a youtube video showing the problem soon.
Hey Kewl,
Thanks for getting back to us.
We're experiencing higher than usual contact volumes, so unfortunately case responses are delayed, please be patient and we'll get back to you as soon as we can.
Looking at your video, you're using Windows 11?
If so, could you please also try running the game in Compatibility Mode[ubi.li]?
And is your monitor 60hz or higher?
- Ubisoft Support
Yes I am using windows 11. My main monitor which is the one I'm trying to run the game on is 165hz and my second one, which I'm not trying to run the game on, is 60hz. I tried running the game in all types of compatibility mode and it still doesn't work.
Thanks Kewl.
Could you please try running the game at 60hz / 60fps and let us know the result?
Some older titles don't take too well to being ran at higher refresh rates.
- Ubisoft Support
I just tried running it at 60hz and it still doesn't work.
Sorry to hear that didn't do the trick either Kewl.
Does it just close to Desktop without any errors when it crashes?
And do you have any other programs running when playing the game?
To rule out any OS file issues too, please could you run a System File Check[ubi.li]?
- Ubisoft Support
I just tried running a System file check and it fixed some corrupted files, however it still didn't work after the files were repaired. I have no programs running that would interfere with the game. I honestly don't know what is wrong since I have run games like AC Black Flag with no problems at all. There are also no errors after the game crashes. I tried to show that in the video.
Here is the link if you want to watch it again. https://youtu.be/Y0MxiSw1O6Q
You have indeed exhausted all our more general troubleshooting, but we're not out of ideas quite yet - I'm still very confident that we can solve this with local troubleshooting. Please see our system files support article[ubi.li]. The two files it describes can be used by our support specialists to check some system details, and check for any errors Windows itself has logged, which often allows us to give more specific and targeted troubleshooting recommendations. We can't do that here on the forum, though, so once you've got those two files prepared, please reach out to our support specialists directly at the links below.
Open a support ticket with Ubisoft Support[ubi.li]
Send Ubisoft Support a private message on Facebook[ubi.li]
Send Ubisoft Support a direct message on Twitter[ubi.li]
My apologies that I'm not able to help more directly from here on the forums. Let me know if I can clarify any of the above
- Ubisoft Support
Hey Kewl,
Apologies for the delay - there'd be no need to create another ticket, as this would essentially be a duplicate.
We'll be back in touch with you soon to discuss this further, for privacy purposes, please don't share any Case IDs via the forums.
maru - if you've attempted all the steps we've shared here to no effect, then please use the links above to open a case.
Thank you!
- Ubisoft Support