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Minimise the game and bring it back up sometiems resets controls.
check your cpu and gpu temperatures and usage. if overheating the game will freeze the controls in battle and things stop working. Same issue can cause what i cal lthe ping 0 effect. you lose contro land notice ping 0 at bottom of screen. again a combo of gpu freezing up and or a bad connection.
you may have taken damage to your crew and an icon gives you crew or sail shock. until the timer ends you cannot do anything.
Lastly if you hit f10 and went into brace which is highlighted on the screen, you will not be able to order your crew to do anything. there is a timer to start it and stop it.
There will always be caustic people in a game. Many will react harshly depending on how someone is asking or demanding answers or help.
I find it works both ways. If you did not figure out your issues hopefully those suggestions help.